Amiel Satvedi Email & Phone Number

Canada

Canada

St. Catharines, Ontario, Canada

• Generate five figure revenue with the support team for new website feature developments• Developed a Support Portal using Google Sites for team members to review resources, procedures, templates and documentation used for day-to-day tasks. The site was further expanded to collaborate with other teams • Help save 4-5 hours of ticket wait time by conduction Cross-Platform training for the Rentals Network team (Rentals.ca, RentFaster.ca, Rentboard.ca, RentCanda.ca) • Setup new… Show more • Generate five figure revenue with the support team for new website feature developments• Developed a Support Portal using Google Sites for team members to review resources, procedures, templates and documentation used for day-to-day tasks. The site was further expanded to collaborate with other teams • Help save 4-5 hours of ticket wait time by conduction Cross-Platform training for the Rentals Network team (Rentals.ca, RentFaster.ca, Rentboard.ca, RentCanda.ca) • Setup new Feed/Integration by onboarding client properties via software that facilities in continuous syncing data to Rentsync platform• Manage email bounce back, feed errors, ticket reporting on a weekly/quarterly basis as well as handle all first-level escalation and third-party complaints related to the Rentsync client. Show less

St Catharines, Ontario, Canada

- Assist clients with technical support-related needs. - Train new/existing clients on different aspects of the Rentsync app that benefits their ads to get more prospects. - Understand the client's Rentsync suite of products and potential issues- Coordinate between internal teams for fixes and custom website design work requested by the client- Consult with 3rd party listing sites to mitigate discrepancies with clients ads - Debug XML feeds, Rentsync platform, and client… Show more - Assist clients with technical support-related needs. - Train new/existing clients on different aspects of the Rentsync app that benefits their ads to get more prospects. - Understand the client's Rentsync suite of products and potential issues- Coordinate between internal teams for fixes and custom website design work requested by the client- Consult with 3rd party listing sites to mitigate discrepancies with clients ads - Debug XML feeds, Rentsync platform, and client website and provide feedback on any improvements that need to be applied in those areas. Show less

Hamilton, Ontario, Canada

- Edit pieces of the service- Liaise with the leaders to review videos that need to be shot each week- Trim footage segments and put together the sequence of the video clips required for the service- Input music, graphics, and effects for Live and Pre-recorded service- Train volunteers in-person and online to go over the workflow of live streaming and video editing - Develop thumbnails on a weekly basis for videos and social media- Syn the video with audio available from… Show more - Edit pieces of the service- Liaise with the leaders to review videos that need to be shot each week- Trim footage segments and put together the sequence of the video clips required for the service- Input music, graphics, and effects for Live and Pre-recorded service- Train volunteers in-person and online to go over the workflow of live streaming and video editing - Develop thumbnails on a weekly basis for videos and social media- Syn the video with audio available from the sound mixer and ensure the sequencing of the elements of worship match the requirements and contain smooth running footage- Continuously discover and implement new editing technologies, trends, and best practices to maximize efficiency Show less

Burlington, Ontario, Canada

Deliver first-level technical support over the phone for Cogeco products such as Cable TV, Internet, VOIP and provide information regarding inquiries for all systems. Use various diagnostics tools and procedures to troubleshoot and resolve technical issues. Use prescribed applications to accurately input data. • Provide customized solutions while responding to customers problems and questions to ensure their inquiry is resolved on the first call• Analyze customer requests for burials… Show more Deliver first-level technical support over the phone for Cogeco products such as Cable TV, Internet, VOIP and provide information regarding inquiries for all systems. Use various diagnostics tools and procedures to troubleshoot and resolve technical issues. Use prescribed applications to accurately input data. • Provide customized solutions while responding to customers problems and questions to ensure their inquiry is resolved on the first call• Analyze customer requests for burials and service calls and take appropriate action as well as resolve service discrepancies and credit customer accountsIdentify area-wide interruptions and report to staff in a timely manner so that customers can be notified about issues such as a power outage, hydro-related issues, Planned/Unplanned repair work etc. Show less

St. Catherines

Major responsibilities included to retrieve test scenarios from the QA team, develop automation test scripts for and run it on a test environment for multiple banking platforms. Debug new and existing scripts to verify errors occurring in the environment. Saved the company the cost of manual testing on all banking platforms as the majority of the scenario were transferred over to the test automation environment.• Developed approximately 120 test scenarios that were run continuously in a… Show more Major responsibilities included to retrieve test scenarios from the QA team, develop automation test scripts for and run it on a test environment for multiple banking platforms. Debug new and existing scripts to verify errors occurring in the environment. Saved the company the cost of manual testing on all banking platforms as the majority of the scenario were transferred over to the test automation environment.• Developed approximately 120 test scenarios that were run continuously in a span of 1 year for 3-4 banking platforms • Assisted in developing automation scripts that facilitated in starting Meridian’s Motus bank platform to use for users all across Canada.• Tested banking platforms using Selenium web drivers and XPATH and performed testing using the same• Used XPath Helper extension in Chrome to locate the commands as well as the XPATH • Used Git Repositories as a source to manage code with developers on the team. • Environment: C#, Visual Studio, SQL, Selenium Web driver, Chrome, XPath Helper, GitHub, Show less

Oakville, On

Conducted weekly research for client “m-Health Solutions” to develop a video conferencing app, that assists doctors and patients to virtually track, maintain and understand health concerns. Collaborated and published a paper entitled “Video- Call Platform for Online Healthcare”. • Researched and collaborated in teams to develop a prototype of a video conferencing app using Swift and Python • Link to paper:… Show more Conducted weekly research for client “m-Health Solutions” to develop a video conferencing app, that assists doctors and patients to virtually track, maintain and understand health concerns. Collaborated and published a paper entitled “Video- Call Platform for Online Healthcare”. • Researched and collaborated in teams to develop a prototype of a video conferencing app using Swift and Python • Link to paper: https://www.researchgate.net/publication/341914006_VIDEO-CALL_PLATFORMS_FOR_ONLINE_HEALTHCARE Show less

Toronto, Canada Area

Developed digital forms using the Process Maker App for multiple departments in the company that used paper-based forms. Coordinate with managers and CEO of the company to handle ways to deliver forms, sales and expense reports online via email. Assisted the company with documentation and training material on using the online forms • Developed forms using JavaScript, HTML/CSS on the Process Maker application.• Generated sales and purchase reports for the General Manager and CEO to… Show more Developed digital forms using the Process Maker App for multiple departments in the company that used paper-based forms. Coordinate with managers and CEO of the company to handle ways to deliver forms, sales and expense reports online via email. Assisted the company with documentation and training material on using the online forms • Developed forms using JavaScript, HTML/CSS on the Process Maker application.• Generated sales and purchase reports for the General Manager and CEO to review yearly expenses in turn saving the company $400,000 per year Show less

Toronto, Canada Area

IT department was transferred over to IBM, majority of the responsibilities were similar to the IT Support job at JWT.

Toronto, Canada Area

• Provide support to users at JWT Canada (Toronto, Montreal and Vancouver) with all computer (Windows and MAC) related problems over the phone, and via Helpdesk• Manage inventory database for hardware audits• Administer IP-telephony / mobile telephony systems and services• Collaborate with other company IT departments (Global)• File server maintenance and troubleshooting (AD Security)• Deploy software packages (OS updates, application updates) to uses computer – Windows and… Show more • Provide support to users at JWT Canada (Toronto, Montreal and Vancouver) with all computer (Windows and MAC) related problems over the phone, and via Helpdesk• Manage inventory database for hardware audits• Administer IP-telephony / mobile telephony systems and services• Collaborate with other company IT departments (Global)• File server maintenance and troubleshooting (AD Security)• Deploy software packages (OS updates, application updates) to uses computer – Windows and Mac• Manage cleanup of unwanted viruses and threats via Sophos Anti-virus monitoring portal• Setup Meeting rooms for Client/Supplier presentations• Setup laptops, projectors, conferences phones and Video Conferences• Assist with pitches and coming up with methods to win new business• Supply new employees with system orientation• Active Directory Users and Computers Management• Document all practices and procedures Show less

Oakville, On

• Assisted users over the phone with common issues, errors and imaging desktops and laptops• Diagnosed for any errors on table PC’s• Set up projectors, phones and laptop for conference call and webinar• Connected printer and fax machines to the local network• Encrypt computers to synchronize specific software for certain users• Ordered damaged parts that need to be replaced via Service Chat• Installed software and hardware depending on requirements by the user in the… Show more • Assisted users over the phone with common issues, errors and imaging desktops and laptops• Diagnosed for any errors on table PC’s• Set up projectors, phones and laptop for conference call and webinar• Connected printer and fax machines to the local network• Encrypt computers to synchronize specific software for certain users• Ordered damaged parts that need to be replaced via Service Chat• Installed software and hardware depending on requirements by the user in the region Show less

Honors Bachelor Of Computer Science (Mobile Computing), Computer Science

Activities and Societies: • Completed thesis on Injury Prediction for Soccer Players using Machine Learning Models which also got accepted.

Diploma - Computer Systems Analyst, Computer Science

Education record