Operations
Orchestrate daily functions of administration, human resources, public relations, executive support, safety, basic health care, program management, and project management for non-profit school.- Built positive, trust-based relationships across diverse community as first point of contact and primary liaison between executive leadership, internal staff, students/families, vendors, and service partners. - Recognized for warm and professional touch to customer service, remaining calm in high-stress situations, defusing crises, solving problems, and resolving conflicts with diplomacy and respect.- Simplified training, onboarding, and certification of new team members, developed and advised on changes to policies/procedures, and led groups of volunteers while steering events with hundreds of attendees annually.- Contributed to developing policies/procedures that improved student accountability and performance, reduced waste, and promoted safe, inclusive, and supportive work and learning environments.- Maximized use of limited funds and resources by contributing to development of new revenue streams and providing firm budget management and cost control. - Produced accurate forecasts, researched pricing / purchasing / distribution, managed mobile device accounts, and stretched every dollar of our supply budget.- Propelled revenue growth by researching and assisting in the launch of transportation and new service programs that generate $70K+ annually; oversee volunteer program that saves $13K+ annually.- Utilized Microsoft and Google apps, database applications, organization’s website, and social media platforms to streamline planning, scheduling, coordination, tracking, marketing, business and outreach communications, and reporting.