Amila Mapalagama Email & Phone Number

Over 15 years of experience in end user support with ICT Network, Microsoft Windows, Linux & Oracle System Engineering, and IT Lecturer experience (problem solving, design scoping, planning, and development, upgrades networks and infrastructure changes and critical PC & sever Operations. Lecturing & tutor support). Currently working in the project of AIA Lanka (Pvt)Ltd. As the Team lead of IT Operations team. Working cross Functionally within a customer focused, multi-site environment. Extensive LAN/ WAN/ Hardware/ System Software experience. Achieving significant savings within budget and tight time scales within demanding SLAs. I am seeking a challenging role where I can use my knowledge to achieve company business objectives and achieve my carrier goals.• Working as an Infrastructure Support Specialist in Exadata & Exalogic servers• Worked as senior IT infrastructure engineer Providing Level 2 & 3 technical support to Global Server Operation, SAN systems and Mail Severs. • MS 2003/2008 Server configuration• Implementation & development of Network infrastructures• Skillful of handling ICT project related operation efficiently • Proficient in providing technical related training to staff • Supported for 40,000 employees mainly for USA clients & other global clients at Mphasis an HP company • Working with ITIL standardized working environment • Coordinator of a HND in Computing program & a lecturer• Tutor supporter & B.Sc. final year project Supervisor

Listed skills include Windows Server, Active Directory, Servers, Dns, and 29 others.

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  Senior Systems Engineer - Team Lead

  Millenniumit Esp

  Nov 2019 - Present - Colombo District, Western Province, Sri Lanka

  Leading a project of a multinational company which deliver infrastructure supportfor local clients. MIT team consists of 18 members and runs with 24*7 support.Helpdesk (L1 call center which resolve client hardware/software issues)Operation Team (Daily task handling and alert monitoring)Compliance Team (Work Station Security in Mcafee, Forcepoint & SCCMCompliance Check)EUS Team Services (L1/L2 technical Support for MS Windows, Network,Security)