-Supervised and coordinated uniform checks of over 100 dealers on the gaming floor to ensure compliance with established policies, procedures, and standards.-Brainstorm with upper management to develop strategies for improving operational efficiency; retraining on dealing technique and table etiquette resulted in 10% decrease of mistakes.-Collaborated with other departments such as Talent Acquisition or Administration to host team-building activities such as gaming tournaments to foster camaraderie between employees.

-Displayed organizational skills by preparing necessary materials prior to each session such as dealer card, uniform, and accessories-Exhibited excellent problem-solving abilities when dealing with technical issues related to the game presentation and reached out to the proper channels to have it resolved-Monitored player behavior to ensure compliance with policies and procedures while promoting good sportsmanship and a fun atmosphere for all players-Supplied customers with courteous, exciting and entertaining gaming experience while dealing cards to players according to established rules and regulations.

-Flaunted excellent communication skills, both verbal and written, to effectively interact with over 50 customers daily whilst making comprehensive notes.-Channeled working knowledge of internal policies, procedures, and services by appropriately addressing customer issues (lost or stolen goods, driver negligence).-Regulated daily performance metrics such as call volume, wait times, and resolution times to improve performance quotas by keeping calls between 5-10 minutes per order.

-Assessed customer needs accurately and provided appropriate solutions or referrals within established guidelines.-Offered guidance and support on various topics such as Metformin or arthritic braces for joints and benefits eligibility criteria.-Initiated contact with potential customers via cold calls (minimum of 50-100 calls a day) to speak about products and give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

-Collaborated with internal staff about clerical and administrative needs to maximize efficiency and team productivity by keeping phone calls within 5 minutes once sale is confirmed.-Created, managed and tracked appointments for multiple clients simultaneously.-Processed payments for services rendered in accordance with company policies.-Produced exceptional customer service by responding to emails, phone calls and other requests in a timely fashion and achieved client satisfaction through active and empathetic listening, negotiation, and problem solving.

-Utilized POS system to enter orders, process payments, and issue receipts, whilst arranging paper and electronic payment records with 98% accuracy to keep well-organized fill systems and recordkeeping compliance.-Built rapport with clients by providing quality customer service and problem solving.-Supplied expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects, assisting a minimum of 75 customers a day.-Mentored new team members on POS system operation, customer service strategies and sales goals for bonus initiative for employees.

-Maintained up-to-date records of customer interactions, including notes on conversations with customers and resolutions offered.-Presented plans and proposals of products to other departments to better inform and improve sales efficiency within the city, such as researching age and home ownership demographic within the City of Philadelphia and neighboring cities.-Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers resulting in 80% of sales.-Fulfilled a minimum of 3-10 follow up appointments or calls each week to reconnect with warm leads; enrolling 8 new members weekly to receive cleaner energy over employment period, resulting in 16-24 new accounts opened and retained monthly