Design the call monitoring formats and Santanders, provide trend data to side management team for complaining and tracking performance at team and individual levels.Established Santanders governing customer interaction implements monitoring programs, design training programs, process enhancement that correct quality issue.prepare and analyze internal and external quality reports.

Setting goals for performance and deadlines in ways that comply with company's plan and vision.Organizing workflow and ensuring that employees understand thair duties or delegated tasks.Monitoring employees productivity and providing constructive feedback and coaching.

Builds business by identifying and selling prospects.Maintaining relationships with clients.Identifying business opportunities.researching and analysing sales options.