Amine Reguieg Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Lead quality improvement initiatives to enhance customer experience and operational efficiency.• Coordinate and manage special projects from inception to completion, ensuring alignment with organizational goals.• Developed dashboards and segment-based product reporting for monthly sales analysis of product ranges and KPI tracking (advanced Excel & Power BI).• Prepared detailed project reports and documentation, ensuring accurate records of all project activities and decisions• Collaborate with multidisciplinary teams to develop and implement strategies for process improvements.• Analyze data and develop analytical reporting tools integrating internal / external data sources to identify trends, issues, and opportunities for improvement.• Developed detailed project plans, including timelines, milestones, and resource allocation, ensuring all deliverables were completed on time and within budget.

Algiers, Algeria

Developed and executed comprehensive marketing strategies for products and promotions, leveraging market research, competitive analysis, and consumer insights.Led new product development initiatives, managing the entire product lifecycle from concept to launch, ensuring alignment with company objectives and market demands.Coordinated closely with cross-functional teams, including sales, to drive successful product launches and maximize market penetration.Created and implemented innovative advertising campaigns to enhance brand visibility and drive customer engagement.Utilized data analytics tools such as Power BI to monitor post-launch product performance, track KPIs, and identify areas for optimization.Conducted regular market assessments to stay abreast of industry trends and competitor activities, informing strategic decision-making.Collaborated with pricing teams to set competitive pricing strategies, optimizing product profitability and market positioning.Cultivated strong customer relationships through effective communication, customer-centric initiatives, and superior service delivery.Generated detailed reports and insights to inform strategic planning and drive continuous improvement efforts.

Algiers, Algeria

Drive exceptional customer experiences by promptly addressing inquiries, resolving issues, and delivering comprehensive information about Ooredoo's products and services to ensure customer satisfaction.Proactively manage and handle customer complaints with a focus on swift resolution and converting challenges into opportunities to enhance brand loyalty.Collaborate with marketing teams to promote new offers, campaigns, and product launches, effectively communicating value propositions to customers and driving engagement.Contribute to customer retention efforts through personalized communication, targeted promotions, and proactive outreach to ensure ongoing customer loyalty.Utilize customer feedback and insights to identify areas for improvement and implement strategies to enhance the overall customer experience.Achieve predefined customer satisfaction goals by consistently delivering high-quality service and exceeding customer expectations.Stay abreast of industry trends, product updates, and marketing initiatives through active participation in training sessions and continuous learning opportunities to enhance skills and knowledge.

Algiers, Algeria

Applying Multitrace Seismic Methods for Identifying Tectonic Structures and Sedimentary Units Along a Segment of the Algerian Margin (off the coast of Algiers Sahel)

Algiers, Algeria

Supporting researchers with acquiring, processing, and interpreting Ground Penetrating Radar (GPR) profiles for the landslide study in Télemly, Algiers.

Algiers, Algeria

Engaged as a donation collection operator for six months, providing appointment scheduling services and fundraising guidance for Hospitals/NGOs, while also participating in humanitarian awareness initiatives

Algiers, Algeria

Engaged in proactive client acquisition for Bouygues Telecom, utilizing active prospecting methods to attract new customers. Managed inbound calls and effectively promoted the operator's products and services to potential clients. Played a key role in campaigns targeting customer retention, with a focus on reacquiring churned customers. Additionally, delivered exceptional customer service by promptly addressing inquiries and providing tailored solutions. Successfully achieved predefined sales targets through strategic sales efforts.

Professional Certificat (Cp-Ffp), Product Marketing Management

Professional Product Management Certificate from the Federation of Professional Training (CP-FFP).

Master'S Degree, Sedimentary Geology

Bachelor'S Degree, Fundamental Geology

Bachelor, Human Resources Management (Hrm) Or Personnel Administration