• Introduce Hospitality Industry to North-East Nigeria by recruiting, training and developing locals to handle international standards.• Introduce and develop 5 new outlets (140 seats high scale restaurant with showcase industrial kitchen, a coffee shop, multifunctional laundry, a lounge & bar, a club house with informal restaurant, wedding & events garden, tennis courts, squash & volleyball courts, a gym, two swimming pools, a convention center & a spa.• Develop Hotel operating controls, SOP's, policies, procedures and service standard.• Develop & lead all key property issues including capital projects, customer service and refurbishment.• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, Marketing & sales plan, and capital budget.• Deliver hotel budget goals and set other short and long term strategic goals for the property.• Monitor the Hotels business reports on daily basis.• Ensure that monthly financial outlooks for rooms, F&B, Admin & General, on target and accurate.• Manage & develop the hotel executive team to ensure career progression & development.• Ensure all decisions are made in the best interest of the hotel & management.• Lead in all aspects of business planning.

• Supervise operation of the hotel and represent the General Manager when decisions must be made during the night. • Having a complete knowledge of the hotel, including the geographical layout and outlets SOP.• Answer inquiries concerning hotel services and deals with guests complaints.• Observe & supervise behaviour & efficiency of all team members.• Ensure that hotel cleanliness is in order all time.• Coordinate with front office & housekeeping.• Ensure that engineers are operating the lights efficiently as per the check list.• Dispatch security officers to monitor any disturbing sign in and around the hotel, specially the night club on the rooftop. • Assist cashiers and night auditors in any questions of credit.• Monitor the night report procedure and deliver financial reports to head office.• Report directly to General Manager.

-Handling all activities during the night shift as I was monitoring all operations during that period.-Following check lists-Manage the day-to-day activities, re-checking all the departures made during the day, preparing for the new arrivals for the second day. -Manage the auditing of the rooms and outlets, and preparing all the necessary invoices and charges to run the night audit report.-Filling all the invoices coming from the outlets and others and attach it to the guest folios. -Following all the activities and events happening during the night shift (weddings, parties, and others.) -Preparing all the print outs and reports after the night audit.-Handling guest complaints, and issues.-Reporting directly to the front office manager.

-Handling all Operations setup.-Following the standards, and setups of “Le Cremier-Ice cream” and Al Rifai Roastery-Participating in all events and happenings including Banquets, festivals, birthdays, private parties as “Hammana” music festival, and “Falougha” summer festival.

-Handling all activities during the night shift as I was monitoring all operations during that period.-Manage the day-to-day activities, re-checking all the departures made during the day, preparing for the new arrivals for the second day. -Manage the auditing of the rooms and outlets, and preparing all the necessary invoices and charges to run the night audit report.-Filling all the invoices coming from the outlets and others and attach it to the guest folios. -Following all the activities and events happening during the night shift (weddings, parties, etc.) -Preparing all the print outs and reports after the night audit.-Handling guest complaints, and issues.-Reporting directly to the front office manager.

-Setting and agreeing invoices-Monitoring Purchase and spare orders-Dealing with staffing and client issues-Keeping updated with the market and following the newest spare parts available in market and the best satisfying for clients request and budget. -Keeping financial and administrative records;-Negotiating contracts with customers and dealers