Aminta R. Email & Phone Number

Washington, District Of Columbia, United States

- Streamlined customer service processes, resolving inquiries promptly via phone and email to ensure high satisfaction levels.- Managed company inbox, categorizing incoming requests and providing timely support.- Provided login credential support and troubleshooting assistance for site issues, ensuring uninterrupted system access.- Oversaw directory of logins for fulfillment sites, implementing multi-factor authentication to enhance company security.- Processed banking documentation, including W-9s and bank letters, facilitating smooth financial transactions.- Collaborated closely with the Finance Department, providing detailed payment logs for auditing purposes.- Implemented account management procedures, including IP updates and usage report requests for institutional administrators.- Facilitated renewal business by collaborating with subscription agents and librarians.- Utilized data analysis to identify customers at risk of losing access, ensuring proactive resolution of payment issues.

Herndon, Virginia, United States

- Acted as a product expert, liaising directly with customers to understand their needs and provide tailored recommendations.- Managed a range of policy management functions, including premium payments, inquiries, and alterations.- Cultivated long-term client relationships through quality customer service and personalized attention.- Maintained up-to-date knowledge of insurance carriers to make credible recommendations.- Created organizational systems for reports, contracts, and records, enhancing efficiency in operations.- Orchestrated team activities as part of the Events Committee, fostering a collaborative work environment.- Conducted daily remittance for office operations, ensuring accurate financial transactions.- Generated weekly reports to track payment status and identify overdue accounts for follow-up.- Facilitated insurance policy sales, cross-selling, and interdepartmental referrals as needed.

Sterling, Virginia, United States

- Managed front desk operations, including cash handling and transaction processing.- Oversaw bookings and maintained inventory and supplies, ensuring smooth operations.- Interacted professionally with customers to resolve inquiries and provide support.- Led a team of 15+ sta members, delegating tasks and monitoring performance to ensure e ciency.- Conducted rigorous inspections of event venues to ensure client satisfaction.- Provided general administrative and clerical support, addressing queries regarding company products and services.

Leesburg, Virginia, United States

- Provided exceptional customer service, ensuring a welcoming environment for clients through various channels.- Verified customer information and processed requests in compliance with company procedures.- Drove brand awareness through the development and execution of marketing materials.- Maintained high client retention rates by adhering to company standards and guidelines.- Conducted in-house account balancing functions, ensuring accuracy in financial transactions.

Washington, District Of Columbia, United States

- Served as the first point of contact, answering calls and directing inquiries appropriately.- Conducted constituent tours and attended congressional hearings, providing key summaries and reports.- Performed data entry and mail management tasks, ensuring e cient o ce operations.- Participated in legislative outreach and research activities, supporting sta on various issues.