• Lead an 80-person team in the after-sales operation of New Holland Tractors, KARCHER-Cleaning Machine, JUNNGHEINRICH-Forklift, and INGCO complete tool solutions.• Drive the spare parts business with 40 dealers and deploy 8 new dealers for the spare parts business by making service-level agreements.• Developed standard operating procedures for the after-sales operation and resolved commission issues for spares. The company excelled in revenue, around BDT6Cr. (8 Months)through spare sales and service income, which resulted in the profitability of the company.• Assured smooth after-sales service for 2500 agro products,8000 cleaning machines,150 forklifts, and a large quantity of INGCO power tools.• Setting a yearly target and plan to expand the ASPD network throughout the country and ensure their profitability.• Managed and established profit margins on spare parts to accelerate the volume of Business.• Monitoring and mentoring the technicians on basic service operations and evaluating their performance.• Product Planning based on Daily, Monthly, and Yearly Consumption.• Truck unloading, GRN in ERP or any Software, counting with cross-check of Invoice quantity, racking with proper location and MRR (Material received report)• Guiding the team for making promptness in providing service by analyzing the critical technical failure and finding out the exact solution for remedy of the machines.• Inventory Controlling through ABC Analysis, FNSD Moving, HML Analysis & VED Analysis.• Distribution system managing by on a priority basis to FIFO & LIFO System• Distribution cost share by manufacturer, Distributor, or customer which is mentioned in the contract paper. Both are practices in the BD or Global market• Documentation for Product Planning, MRR, Inventory Controlling, Direct Consumer, Retailer, KAM, and Distribution & Transportation.• Generating and submitting necessary reports to the CEO.

Sales & Service operation including marketing & business development activities of spare parts for Mahindra Tractor and Trucks with a team of 60 people.• Developed & implemented the dealer commission and incentive policy which almost doubled spares sales.• Established a new labor rate policy with network workshops and service income targets to different branches which increased the department’s gross Income and decreased expenses resulting in profitability.• Set 10 new dealers and nurse 23 dealers to make sure the availability of service and spare parts nationally.• Implemented and established the warranty, PDI, and vehicle installation process to reduce service and technical failure issues.• Monitoring & mentoring the technicians on their service operation & evaluating their performance.• Guiding the team for making promptness in providing service by analyzing the critical technical failure and finding out the exact solution for remedy of the machines.• Promoted power track branded tractors originating from India at the local market by conducting 32 marketing activities (Roadshow, Fair, Service camp, digital marketing) across the country.• Excelled the sales of the company by BDT 6.48 Cr. and sold around 54 nos of tractors in 4 months which was the maximum sales with maintaining the policy.• Initiated an incentive scheme to team members for outstanding performance, which increased work efficiency and dealers, which increased customer loyalty.• Deployed 7 new dealers for spare parts business by making service level agreements.• Organized 16 different promotional events throughout the business area which grew awareness among the customers.• Established the policy of spare parts, and warranty policy which increased the business of spares and services.• Generating and submitting necessary reports, completing all pending tasks of the department & presenting the performance of the department to the CEO and divisional business head based on requirements.

• Established the after-sales operation of New Holland Tractors, KARCHER-Cleaning Machine, JUNNGHEINRICH-Forklift, and DEMAG- Overhead Crane by leading a team of 34 people.• Excelled a revenue of around BDT 3.5 Cr. through spare sales and service income resulting in the profitability of the company.• Developed the policy, SOP, and promotional strategies of the company.• Assured smooth after-sales service for 1500 agro products, 5000 cleaning machines, 100 forklifts, and 35 cranes that were sold throughout the country.• Deployed 18 new dealers & established 2 service centers to serve the customers with functional excellence.• Established 7 Nos of 3S centers throughout the country & trained the people of the service point.• Conducted internal audit /Inventory to maintain company technical tools, equipment, and parts.• Increased customer satisfaction Index (CSI) by troubleshooting prompt resolution of the technical problem.• Setting yearly targets & plan to expand ASPD (Authorized Spare Parts Dealer) network all over the country and their profitability.• Develop and deploy quality training materials/presentations for all sales and marketing personnel• Providing customer service according to Companies commitment.• Warranty claim on spares, PDI report submit to a particular website, or so on.• Conduct regular inspections of all service delivery channels in order to assess the capacity of required types of machinery, equipment, and technicians, and to audit compliance with the service/warranty claim management process.• Arranging periodic Training Sessions for Local mechanics, Drivers & associated interest groups in consultation with Sales & Marketing Team for creating user awareness on usage and routine maintenance.• Ensure effective rollout of all planned campaigns like Road Show, DEMO, Outdoor Events, etc• Prepare a comparative statement of competing products in terms of technology.• Engine Maintenance, Overhauling, and Fault Detection & Solving.

a. Monitored and oversaw the whole after-sales operation of Mahindra agro product by heading a team of 139 people divided into 20 branches.b. Doubled the service revenue in a year by taking some new initiatives for the first time in this organization as well as bringing 37% growth in spares sales.c. Expanded ASC (Authorized Service Center) and ASPD (Authorized Spare Parts Dealer) network all over the country and ensure their profitability.d. Designed, developed & conducted a Training program (LMTP), Demo Program, and Service Camp (FDFC, STSC & MFSC) to implement to educate the company & dealer & sales team to build customers' faith.e. Computerized the functional operation at 20+ service centers & enabled the usage of ERP- Winsoft.

a. Monitored the after-sales operation of Mahindra Shaktiman Tractors, Light Commercial vehicles of Force & Across by directing 22 technical people.b. Accumulated all the scattered data from the market & prepared a solid customer database.c. Involved in Purchase, material requirements planning, inventory control, warehousing, receiving, etc.d. Handled the sales of spare parts on Avg. BDT 1.75 Cr. & handled the operation of the in-house spare.e. Designed a Better Service & Spares Plan to minimize cost & maximize facilities with customer satisfactionf. Implemented ERP (Winsoft) for service and spare part modules.g. Established a transparent reporting system & better control of the operation.

• Monitored the after-sales operation of Belarus and Swaraj Tractors, Corona TNS Power Tiller by heading around 35 people divided into 8 different branches.• Assured smooth after-sales service for 4000 Tractors and 700 Power Tiller that were sold throughout the country.• Handled the sales of spare parts on Avg BDT 6.5 Cr. & handled the operation of the in-house spare including Sugar Mills and the farm of BADC.• Conducted internal audit on spare parts, technical tools, and equipment.• Increased customer satisfaction Index (CSI) by troubleshooting prompt resolution of the technical problem.• Responsible for Tractor, Power Tiller, Rotavator, Diesel Engine Assembling, Testing, and Technical Side Handling at the troubleshooting factory site.• At the branch office site, I was responsible for the Sales of Tractors, Power Tiller, Rotavator, Diesel Engines & Spare parts including transport related all formalities handling and registration, and Related Works.• At head office, I was responsible for the Spare Parts business, technical side handling of Lubricant (Luk oil), Tyre Import, Claims, & Related Works.