As a real estate salesperson, my passion for finding the right home and helping clients through this crucial life decision is not just a job; it's a calling. I am committed to exceeding expectations, delivering outstanding service, and making the journey to homeownership an unforgettable and gratifying experience for each and every one of my clients.

Provide comprehensive support for 100+ users, managing hardware, software, network, and server issues, while advising on upgrades and performance enhancements. Lead and manage a team of IT professionals, fostering a collaborative environment that encourages innovation and growth. Oversee IT projects from inception to execution, ensuring on-time, on-budget delivery, including migrations from Exchange 2010 to Office365 and Windows XP to Windows 7, Windows 10, and Windows 11. Design and support… Show more Provide comprehensive support for 100+ users, managing hardware, software, network, and server issues, while advising on upgrades and performance enhancements. Lead and manage a team of IT professionals, fostering a collaborative environment that encourages innovation and growth. Oversee IT projects from inception to execution, ensuring on-time, on-budget delivery, including migrations from Exchange 2010 to Office365 and Windows XP to Windows 7, Windows 10, and Windows 11. Design and support core Microsoft technologies, including Windows Server, Active Directory, Exchange, WSUS, DNS, and DHCP, InTune, and Azure. Manage network security measures, monitor enterprise infrastructure, and use diagnostic tools to resolve technical issues. Develop and implement training programs for end-users and IT staff to ensure smooth transitions and continuous learning. Perform regular performance reviews, set objectives, and establish clear lines of communication with team members. Collaborate with Head Office, Helpdesk, and vendors on technical standards, security, and projects, while maintaining IT equipment inventory and licensing. Show less

Provided technical support for Allianz Life and Firemen’s Fund Insurance Company, servicing 6K employees through an online ticket tracking system, managing 50 calls and resolving 45+ tickets daily. Resolved issues related to file downloads, website access, server information, and ID lockouts, while also configuring and troubleshooting VPN, Microsoft Office, Lotus Notes, Bloomberg, and other applications. Leveraged interpersonal skills to manage client conflicts professionally, ensured effective… Show more Provided technical support for Allianz Life and Firemen’s Fund Insurance Company, servicing 6K employees through an online ticket tracking system, managing 50 calls and resolving 45+ tickets daily. Resolved issues related to file downloads, website access, server information, and ID lockouts, while also configuring and troubleshooting VPN, Microsoft Office, Lotus Notes, Bloomberg, and other applications. Leveraged interpersonal skills to manage client conflicts professionally, ensured effective follow-ups on tickets, and liaised with IBM Partners for technical support and maintenance. Show less