• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.• Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees. • Oversees and participates in the prompt and courteous check-in and check-out of guests. • Addresses questions or problems pertaining to customer room accommodations and rates. • Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there. • Controls open and closed dates, availability and condition of rooms. • Keeps effective key control and participates in matters relating to customer room security. • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions. • Controls room rates, and implements approved rate changes.