Amir El Sayed Email & Phone Number

Amir El Sayed is a IT Digital Applications Support Manager at CIB Egypt at CIB Egypt. He possess expertise in microsoft certified systems engineer, active directory, system administration, ccna, oracle database administration and 20 more skills. He is proficient in English and Arabic.

Listed skills include Microsoft Certified Systems Engineer, Active Directory, System Administration, Ccna, and 21 others.

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  It Digital Applications Support Manager

  Cib Egypt

  Sep 2023 - Present

  Manage All bank digital/electronic channels including online banking, Mobile banking, Mobile Wallet, IVR, IPN Services & Public WebsiteAssist in expanding bank's alternative channels network and ensure smooth rollout of process enhancements, aiming towards increasing channels utilizationIncreased Online & Mobile Banking channels equipment & utilization by more than 100% in selected period to ensure optimum growthWork with senior management to define the vision, scope & requirements… Show more Manage All bank digital/electronic channels including online banking, Mobile banking, Mobile Wallet, IVR, IPN Services & Public WebsiteAssist in expanding bank's alternative channels network and ensure smooth rollout of process enhancements, aiming towards increasing channels utilizationIncreased Online & Mobile Banking channels equipment & utilization by more than 100% in selected period to ensure optimum growthWork with senior management to define the vision, scope & requirements for the bank's digital offeringAcquainted with CBE regulations and latest related guidlines to digital channelsMonitor and track channel performance providing proper analytical insights to enable business better address challengesManage & Perform business part (testing) related to digital channels projects while coordinating with other related stakeholders and acquainted with related systems of raising defects, working on UAT & PreProd while following projects time framesEnsure delivery of training for staff members and ensure that they are fully aware of E-Channels servicesIdentify threats and opportunities in user-granted content surrounding the bank. Apply proper setup Manage the developement of digital banking action plans and budgets by playing a lead role in the planning and budgeting activities performed by businessManage the developement of business's KPI in order to facilitate analysis and reporting of infrastucture performance against plans and budgets as well as strategic objectivesSetting recommendations based on emerging trends, expansion opportunities, competitive threats and internal business processes Show less