Amir Ezzat Email & Phone Number

Cairo Governorate, Egypt

• Cascade company objectives & strategic goals to supervisors to ensure Customer satisfaction.• Manage Supervisors (KPIs, schedule, salaries, motivation, etc…) and follow-up the action plans on Account level.• Prepare and present Account’s performance and BSC objectives on a Quarterly basis to Management, develop and implement action plans.• Meet with the Operations Supervisors on a regular basis to brief them about their performance and collect their feedback.• Ensure that all employees are well aware of all standard procedures, policy.• Provide effective and efficient results to meet Customer needs and capitalize on new opportunities to expand the business scope.• Manage the projects Profit & Loss to ensure that they are achieving the target.• Perform Supervisor interviews and communicate with the recruitment team.• Follow-up on staff development plan.• Contribute with related stakeholders in preparing Quarter Business Review, analyzing the project performance results comparing to project KPIs, areas to be improved as well as business analysis and communicate them to Top Management.• Communicate with the supporting functions in account related issues.• Prepare the annual budget.

Cairo Governorate, Egypt

• Planning, executing, and managing company strategies.• Supporting and supervising operation team.• Monitoring the team’s performance and ensures customers are satisfied.• Rewarding and disciplining employees by appraising their performance.• Analyzing statistics or other data to determine the level of customer service is providing. • Implementing production, productivity, quality, and customer-service standards.• Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.• Ensure regular engagement with Operations and Support Teams and build a strong network.• Set KPI targets on monthly basis.

Egypt

• Planning, executing, and managing company strategies • Proper team’s scheduling. • Recognize the team’s efforts. • Performing monthly staff observation. • Ensure effective daily briefing • Performing coaching sessions. • Performing monthly one on one to team members. • Work with marketing team to deliver improvements in brand engagement scores across different counties

Egypt

• Motivate team to achieve service goals through regular coaching. • Contribute to management team objectives through teamwork. • Ensure efficient performance of the agent group through balancing human and technical resources. • Contribute to ongoing improvement process. • Administer policies and procedures to assure consistency. • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. • Execute disciplinary action when necessary. • Monitor, coach, and counsel representatives in an ongoing development process.

Egypt

• Manage a team in petroleum sites to serve and make sure the petroleum's crew have a perfect work's environment by making sure the following steps are carried out professionally1- Diversification of food menus2- Catering on time 3- High level of customer service 4- Cleanness and hygiene 5- Staff attitude 6- Maintaining high level of speed of service & performance7- Managing staff, preparing work schedules and assigning duties 8- Establish and implement goals and objectives9- Staff training10- Staff assessment monthly

Bachelor’S Degree, Faculty Of Arts (Social Planning & Development Studies), Good

Bachelor’S Degree, Hotel And Tourism, Very Good

High School