As a Business Partner, It's my duty to plan and follow related projects to IT team and provide easy and clear communication for the business and IT department.Data Analysis and preparing related Dashboards from different Data Bases with Qlik Sense is one my favorite daily activities and I'm about to become an Expert Business Intelligence Analyst.

-Work as a key part of the IT Department to ensure that IT is deployed efficiently within the business and in line with the organization’s IT Strategy.- Identify business requirements and conduct requirements and alternative information technologies analysis and deliver/ promote technical solutions as appropriate.- Create project plans for information technology development and testing- Provide technical expertise in the development of new and existing applications- Ensure change control for all business applications- Ensure all Project Changes are fully documented & provide training and user manuals to users of the system

- Installation of Desktop, laptop, tablet, server, printers and other required infrastructurecomponents and perform upgrades and replacements of these components, whenevernecessary.- Help users & Execute and maintain user administration processes and procedures for LocalMarket supported by Customer Care Unit. This includes AD administration functions.- Resolve all LGO user access related problem tickets within SLA timeframes and GLOBEstandards.- Management of incidents in the IT infrastructure area, and ensure that they are properlyescalated to the GC;- Coordination with LGO customer care and GC support teams in resolving IT infrastructureissues in their market, e.g. Server, workstation operations in all sites in the markets/Region- Support of Microsoft softwares in the sites of Iran- Respond to access-related security issues by providing relevant information & send relevantKPI reports- Compliant & security SOPs Implementation and administration for the site responsibilities.- PABX management and administration- Participate in NCE projects in the local IT infrastructure in the market.- Maintain customer focus: ensure that He or she has an understanding & afford business needswith level of priorities required.

The Service Desk Technician’s job is, as the 1st tier support, to provide technical assistance to computer system users. It includes answering questions or resolving computer problems for clients in person, via telephone, or from remote location, all in professional and respectful manner.The scope of assistance is corresponding to the services offered by the ICT department. Among those are common services such as computer system set up, software installation, internet and email, printing and scanning and also more specific services such as video conferencing.Although complex and/or high priority problems are elevated to specialized support groups for resolution when needed, Service Desk Technician is responsible to ensure that an effective solution is provided to the use

Supporting about 500 clients

Supporting about 15 clients