Solve all patients' problems professionally Maintaining the reputation of hospital • Directing the work team to solve all patients problems and come up with the best picture. • Building a strong relationship between the front office department and all hospital departments • Takes sufficient time to determine the need of the caller and routes calls appropriately. • Monitor employee schedules • Supervising patient admission procedures • Supervising entry operations to ensure the provision of a distinguished medical service • Maintain daily work log regarding patient queries & tasks.

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.• Ensures availability of treatment information by filing and retrieving patient records.