• Responsible for passenger screening and boarding pass checks in accordance with IATA guidelines.• Regularly assisted in handling crisis situations such as boarding or arrival of listed individuals/criminals being transported by authorities.• Carrying out special security services and escort services for high profile passengers.• Conduct passenger cabin search using ETD explosive trace detector in cases of suspicion.• Assisted Dubai Police in the investigation of suspects for stolen valuables or suspicious activities and reporting to Dubai Airports- Investigations Department.

• Made outbound calls to both former and prospective customers ofMultiple of Magazines informing them of the advantages of continuing with (or switching to) to the particular magazine subscription.• Informed prospective customers of any special discounts and 7 days free trial being offered at their subscription application or website.• Educated each prospective customer of the value of product by making relevant magazine suggestions in pharmaceutical, Engineering, Construction,etc based on probing questions.• Operated multiple systems at once, including the customer database, and email capture application, and the clients main website.

• Handle 90+ customers interactions per day, travelling with Go Airline to ensure customer retention and satisfaction.• Memorized all Airline policies and services to be able to answer customer questions quickly and efficiently.• Collect source data such as customer names, addresses, phone numbers for over 500+customers and enter data into customer service software.• Trained few new employees in customer service script recitation, conflict resolution, and data entry practices• Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.