Amira Beard Email & Phone Number

Romford, England, United Kingdom

• Provide leadership, support effective resource allocation and contribute to the development of the Private Sector Licensing Team, successfully managing both task and line management responsibilities. • Train new staff, developing training guides and processes• Drive continuous performance improvements using clear communications, objectives, and performance management to ensure achievement of targets• Provide high quality, consistent, efficient and effective support services within agreed timescales, proactively looking to raise standards and improve consistency across the teams• Lead and/or support projects and key initiatives within the service area• System administrator for Civica APP, aiding with the migration from Civic APP to an updated centralized customer relationship management system (ongoing project)• Act as ‘subject matter expert’ lead for specific service area legislation and licensing software, such as MetaStreet, Civica APP, Land Registry, Academy and other resources used to process licences• Perform corporate functions such as HR using Fusion and Oracle, Finance, IT and Complaints using Dynamic CRM and Dash Forms• Provide back-office advice related to the general work and referrals from the contact centre and other advice partners, post, direct calls, emails and web e-forms• Marketing liaison for introduction of Licensing Scheme 2, updating websites, terms and licensing conditions and contacting local newspapers to meet Housing Act advertising guidelines

London, United Kingdom

Seven-month secondment as Honorarium Supervisor for Private Rented Property Licensing Scheme • Provided leadership for the Private Sector Licensing Team, successfully managing both task and line management responsibilities. Performed human resource tasks for staff members using Oracle• Reorganized filing system and developed processes to reduce duplication and loss of data• Trained new staff and developed training guides and processes• Processed, recorded and reconciled licence and notice payments• Provide financial and other data reports and analysis to line managers and performed data cleansing of duplicate records and correct errors in Civica APP• Developed marketing strategy to update the external website and produced the monthly newsletter• Coordinated the quarterly Landlord Forum • Ordered office supplies, processed refunds and submitted purchase orders using Oracle• Verified and processed applications for the Borough’s Private Rented Property Licensing Scheme• Organized, confirmed and recorded property compliance inspections and report outcomes• Analysed records and produced license documents once property was compliant• Logged and monitored complaints using Civica APP Service Requests> First point of contact with complainant, collecting additional information if necessary> Corresponded with landlords and tenants to try and rectify the complaint without officer intervention > Escalated cases to enforcement officers and referred cases to other teams as necessary

London, United Kingdom

• Performed data cleansing of duplicate and outdated council housing asset records in Keystone• Updated Keystone databases with survey and other reporting data• Exported KGI reports to Excel for analysis, making corrections and imported the updated results

London, United Kingdom

• Verified and entered data for Apple rebate claims using Epicor• Researched and solved ZenDesk ticket requests and created forum pages for clients and service technicians• Researched and solved ZenDesk ticket requests for Customer Services• Contacted customers to provide order updates or request information to complete their orders

Redmond, Wa

Call center support for Google products and digital content.

Seattle, Wa

Fullfillment, quality assurance and shipment of gaming convention badge, marketing materials and ticket orders.

Springfield, Virginia

• Delivered accurate and timely product placement transitions using planograms and price revisions• Provided high-quality customer service and cross-trained in other departments

Round Rock, Tx

Ninja Pirate was brick and mortar store, while Geekman Games represented online presenceNinja Pirate• Managed daily operations of a hobby retail store including budget, accounting, and tax processes• Scouted new vendors, negotiated contracts, submitted purchase orders and monitored inventory• Organized and hosted weekly game tournaments and special events, arranging prizes and refreshments as needed• Designed and managed store website, social media sites, advertising and store signage and event flyersGeekman Games and Comics• Established online retail sites on Amazon.com, eBay and half.com, maintaining stellar customer service ratings• Created and entered product descriptions, photos and established pricing based on market analysis• Corresponded with customers, tracked inventory, and shipped items• Vended at trade shows and tournaments throughout the state

Mclean, Va

Administrative, Human Resources, Communications• Produced and proofread seller/servicer scorecards, goal letters, seller/servicer guide, and written communications• Tracked general and administrative (G&A) expenses and budget. Used PeopleSoft Budget Explorer and Excel• Created PowerPoint presentations and materials for division events, conferences, and training• Prepared presentation slides and packet of information for new hires• Conducted research and fact-finding for annual property video project• Managed director’s calendar and meeting calendars; prepared invitations and set up space for department meetings• Handled selection, ordering, and inventory of customer premium items• Trained new administrative coordinators. Ordered new computer equipment and set up computers and security permissions for new department employees• Represented department on corporate- and division-level awards committees• Completed grant request forms from Freddie Mac Foundation for customer-sponsored charity eventsTechnology• Maintained and tested Internet and intranet Web content for division• Managed security access and content for extranet Web portal• Researched, edited and wrote newsletter articles according to AP writing standards• Created online templates for newsletters and fact sheets previously distributed as hardcopies monthly or as updated• Converted seller, servicer, and multifamily forms to fillable PDFs• Earned Premier Achievement Award and two “Building a Competitive Edge” awards for innovation in creating cost effective e-solutions for manual procedures and providing excellent customer service

Mclean, Va

• Tracked project metrics, actions, and issues• Maintained change request tool in Lotus Notes and chaired change request team meetings

Washington D.C. Metro Area

Receptionist and administrative assistant temporary placement positions primarily for Non-Profit and Charity Organizations

Private Sector Housing Interventions

The award follows the CIEH syllabus for those seeking to specialise in private sector housing regulation and improvement. The content.

Ba, Theatre

Activities and Societies: Barbara Hacker Baldwin Award Winner (twice) Needed one class to complete degree when I left Michigan State.

Cis Diploma, Computer Information Systems

Activities and Societies: President's List Completed program with 4.0 GPA