• Developed insights on marketing campaigns to assess performance against goals.• Achieved profitability goals by developing and implementing commercial activities.• Reviewed and monitored schedules, purchases, and other expenses to maintain the quarterly budget.• Trained team members in successful strategies to meet operational and sales targets.• Managed store organization, maintenance, and purchasing functions.• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.• Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.• Hired store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.• Examined merchandise to verify correct pricing and attractive displays.

• Supported Sr. Trainer in planning and coordinating with Store Managers from the Market to train, mentor, and develop new Mobile Associates.• Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.• Supported the store through development, training, and mentoring, driving behaviors that lead to earning a place in our customer's hearts and Mobile Expert success.• Eased team transitions and new employee orientation through effective training and development.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency• Implemented innovative programs to increase employee loyalty and reduce turnover.• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.

• Upsold customers by recommending accessories and promotions to increase revenue.• Kept customers and other employees up-to-date on the latest devices and technology by performing frequent product demonstrations.• Maintained sound knowledge of company product suites.• Monitored entrances and exits to promote store safety and minimize product loss.• Accepted and processed payments and purchases for new equipment using the POS system.• Operated product tools, equipment, and point of sale terminals.• Built customer loyalty and retention by delivering excellent shopping experiences.• Answered customer questions about products and services, helped locate merchandise and promoted key items.• Listened to customer needs and desires to identify and recommend optimal products.• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.