Track the progress of implementations, manage calls with all stakeholders including maintaining all documentation to ensure the accuracy and timeliness of the project•Develop a comprehensive project plan for Part D, Commercial, Medicare, and Medicaid New Business Implementations and other projects•Provide subject-matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation.•Identify and communicate issues, risks, and status to propose solutions, drive decisions and manage stakeholder expectationsLead and motivate teams and cross-functional business leaders to execute multiple projects Lead the development of proposed project scope, delivery schedules and interdependencies mapping; drive deliveryCollaborate with business owners, clinical staff, and other stakeholders to ensure inputs, processes, and outputs are captured and maintained for effective implementationManage/Control Project Timelines and Resources, forecast variances and trends to ensure project resources are met and be able to ensure a seamless transitions from project implementation to businessManage/Control Project Financials: project budgets and forecasts, obtaining approvals from key stakeholdersEnsure that all project deliverables are in compliance with all applicable standards and regulations conduct analysis on project outcomes to make appropriate recommendations to improve project.Control and implement a process of change, document and track issues, monitor assumptions and make decisions in a timely manner, understand and use problem solving techniquesCoordinate, implement, test and deliver a project in order to produce an effective working system/productCollaborate with internal customers to deliver agreed upon requirements, through the timely and accurate documentation and effective management of partners to meet key deliverablesParticipate and lead client calls and kick off meetings

• Analyze sales data, identify trends, and suggest optimum inventory and layout for ease of customer access.• Observe operstional processes and offer more efficiency methods, eliminating waste and reducing costs.• Analyze market trends, compare to clientele and suggest marketing methods to increase sales• Observe client layout and offered more efficient layout.• Conducted training sessions to allow clients to obtain new skills• Took part in further education to improve upon personal skills.

• Working knowledge of process methodology / mapping (modelling and charting workflows).• Describes business knowledge and business rules in terms of stories and writes acceptance criteria• Participates in sizing, prioritizing, and decomposing features into stories and tasks.• Collaborated with IT teams utilizing Agile workflows through recommendations for pharmacy system enhancements to increase efficiency and quality.• Worked with operations teams in process improvements eliminating waste and increasing efficiencies by 64%• Collected data on process control statistics to discover potential improvements to process capabilities taking into consideration space, size of operation vs cost, and handling of various therapy types.• Analyzed data and collaborated with fulfillment, front-end processing, call center operations, procurement and account representatives to move patient orders to more evenly distribute volume, while adding cost savings, taking into consideration state pharmacy laws, pharmacy licensure, staffing, postage costs, and inventory needs.• Responsible for determining pharmacy layout, system/training needs, conversion sequence, and technology requirements for implementing dispensing system for 21 pharmacy locations across the U.S. transitioning them from a paper driven dispensing to computer driven system.• Developed and initiated projects, managed costs and monitored performance, saving $1.8 million annually.• Met project deadlines without sacrificing build quality or workplace safety.• Drove team success through shared vision and recognition of quality performance.• Planned, designed and scheduled phases for multiple large projects.• Led project teams through design, construction and launch process.• Created various dashboards to assist with pulling metrics data and presenting information to stakeholders.

• Support the development and implementation of lean operational procedures and principles to support operational requirements of Express Scripts.• Directs business leadership in the development and execution of strategic planning implementation throughout every aspect of the company.• Monitor and manages daily processes to support operations, pharmacy, planning, and logistical improvements.• Provided pharmacy operations with subject matter expertise to guide and develop a waste elimination and problem-solving culture across the pharmacy including top-down, sideways and bottoms-up (grassroots) projects.• Organizational change management.• Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility.• Managed development and implementation of lean and continuous improvement process initiatives across pharmacy operations environment.• Present to senior leadership and improvement teams championing process innovation projects, initiatives and programs.• Integral in efforts for analysis and design of more cost-effective processing technology to improve current prescription dispensing systems.• Provide day-to-day project management of Lean Sigma projects including team management, creation and tracking/monitoring of project pans, communication plans, risk mitigation plans, escalation of challenges, managing interfaces with teams, identifying and testing solutions, and documenting overall impact.• Changed existing processes and implemented new processes to improve efficiency by 65%.• Implemented new pharmacy dispensing system, including redesign of pharmacy layout for efficiency, and worked with trainers to develop new online training course.• Consistently collaborated with technology teams to address end user needs.• Worked with inventory and technology teams to determine inventory discrepancy issues and create fixes that resolved multi-million-dollar inventory losses.

• Leads employee engagement to improve process using Lean and Six Sigma methodologies• Work with pharmacy staff and Director of Order Processing to execute core processes and quality initiatives to continually improve the overall quality of service to our patients.• Work with DOP and pharmacy staff to develop and update policies and procedures ensure compliance with all Federal, State and Local laws/pharmacy regulations and Corporate Compliance Programs.• Work with pharmacy management to properly schedule staff to meet state pharmacy tech/pharmacist ratios and to meet daily productivity objectives.• Work with pharmacy management to ensure implementation of daily operational quality and cost containment strategies.• Manages activities within the Pharmacy Department to include interviewing, orientation, hiring, evaluations, discipline and managing activities of personnel.• Assists in the coordination of education, training and staff development programs for the department, including authoring of training manuals.• Head of Reship-Reduction Council tasked with reducing errors in medication shipments to patients.• Improved efficiency to the workflow by picking location redesign.• Implemented automation into the receiving process, reducing required staff, utilizing their time in other departments.• Integral in integrating companies resulting from several acquisitions, including but not limited to Wellpoint, and Medco/Accredo.• Successfully managed inventory that exists in two separate inventory systems each with different sales units.Supervised team of 15 pharmacy technicians, 4 Inventory control specialists, and 20 production clerks, as well as oversite of 4 pharmacists, and 3 supervisors.• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Responsible for the sales, setup and training of all sales technology programs for Eastern Pennsylvania, New Jersey, Delaware, Maryland, and Northern Virginia• Supporting sales consultants• Gathering sales information for various customers and merging data• Solving technical issues relating to various Cardinal Health innovations• Weekly conference calls to discuss issues, solutions, upcoming innovations• Technical consultant and oversee numerous hospital inventories

• Responsible for managing work flow and adjusting staff levels to complete projects under time restraints• Completing employee time sheets and necessary paper work• Keep organized records of all job functions• Employee evaluation, counseling and reviews• Ensuring customer returns processed in a timely and accurate fashion• Training of associates on processes and new procedures• Ensuring that orders filled are 100% accurate• Ensuring that all areas under direct supervision are DEA compliant• Ensuring that all housekeeping duties are performed• Working with other supervisors to achieve common goals• Ensuring daily communication and cooperation with all supervisors day and night shifts• Provide performance statistics to Managers and associates on a daily basis.• Troubleshooting issues with customer credits

• Data and order entry• Responsible for managing work flow and adjusting staff levels to complete projects under time restraints• Ensuring all orders are compliant with DEA regulations• Ensuring all orders are 100% accurate• Employee evaluation and reviews• Completing employee time sheets and necessary paper work• Keep organized records of all job functions• Working with other group leads to achieve common goals.• Suggest ideas for a more efficient order fulfillment process.• Suggest staffing requirements• Suggest materials needed for efficient order fulfillment• Verifying and/or adjusting shipment manifests for all shipments leaving warehouse• Receive and verify all deliveries regarding department orders

• Responsible for managing daily operations of small business, which included but was not limited to, A/R, A/P, payroll, hiring and interviews, sales, marketing, purchasing, financing, budgeting, order fulfillment, data entry, customer service, employee training and evaluation, inventory controlScheduled safety, sales, and staff meetings• Managed vendor relations to ensure the cost-effective purchase of all productsNegotiated pricing with freight carriers thus affecting the bottom line• Maintained the computer system, which included Backups, restores, file maintenance, user administration, security, user training• Performed Month/year end procedures which included but was not limited to reporting, financing and budgeting• Monitored and mentored employee performance• Developed policies and procedures to improve training programs and quality control• Integral in starting, developing, and growing a small business with no inventory, 0 customers and only 3 employees, into to a $3 million annual sales company, with $1.3 million inventory, over 3000 customers, 50 employees, 25 outside sales agents, 15 inside sales/customer service agents.