Amish Patel Email & Phone Number

As the Business Owner of the Licensing and Entitlement processes across Aerohive my primary responsibilities include managing the licensing systems and leading business operational readiness for new products across the organization.• Drove Entitlement vision and strategy to scale our business• Implemented approved strategies, including processes/tools, and continuous improvement• Partner with Customer Support to provide technical and process support for Customer/Partner entitlements and renewals issues• Business Owner of the operational needs of new products and work cross functionally within the organization to ensure operational readiness• Governed framework and reported monthly to the executive staff—reducing errors by over 60% and improving the customer and partner experience

Sunnyvale, Ca

Support the Global Process Operations (GPO) department's goals to lead the strategy for utilizing technology to improve the customer experience and internal business process. Support the department's initiatives to plan and implement Organizational Change Management (OCM) to ensure smooth transition, minimize interruptions to daily business activities and implement long-term continuous improvement strategies.• Managed the Customer-on-boarding business process for Aerohive’s award-winning next-generation cloud platform—integrating over six cross-departmental processes and systems (e.g. Netsuite, Salesforce and Marketo) to deliver a seamless customer experience

Oversee/Responsible for maintaining customer cloud applications, services and infrastructure. Support the deployment, testing, and analysis of the applications within the Aerohive cloud infrastructure across a variety of access technologies and architectures.• Designed, developed, and maintained the Demo/Beta environments• Provided Tier 3/4 support capacity for Sales, Operations, and Implementation teams• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.• Technology advocate for Aerohive’s customers and integrate customer feedback into product configuration, testing, and recommended deployments.

My primary responsibilities included deployment of all cloud servers, managing all software updates for our cloud-based customers, managing the licensing systems and integrations.• Deployed the first generation of the HiveManager cloud• Supported partners and customer for all licensing and entitlement request• Provided support for all cloud based customer issues

Responsible for System Administration in Windows 2000 and Windows 2003 server environment: Share creation, user/group rights administration, wireless connection issues, VPN connection issues, DHCP, DNS, WINS, Active Directory administration, Exchange administration..Responsible for backend network: IOS upgrades on Cisco switches/routers, new switch configuration, Juniper switch configuration, monitoring all switches/routers on network, wiring patch panels.Responsible for Telecommunications Administration in Avaya environment: Adding/Removing users, creating voice mail boxes, migrating user to VOIP, PBX administration, managing mobile communication applications.

Various companies around the Chicagoland area, providing various levels of support. Worked at John Marshall Law School as an IT consultant for 3 years.

Extreme Chicago is a promotions company that specialized in extreme sports. Later we added VIP event planning.

Provided desktop and network support for Jones Lang LaSalle.