Amit B. Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Provided upper management and executives with data analysis report about compliance and non-compliance assets (Hardware/software) • Analyzed the data and how it can be used to improve hardware planning, usage, and save costs.• Work with QA to review requirements and test scripts and assist in prioritizing and closing defects• Evaluated the processes used to manage hardware inventory and status reporting.• Partner with internal clients and stakeholders to understand, model and document requirements.• Design solutions to address clients’ requirements• Collaborated with IT analysts, specialists, and team leads to develop procedures to store, distribute and report on hardware inventory.

Working with Cognizant Technology Solution, as; Part of the ESM Global Ticketing Mgmt team, working on the BMC Remedy platform.Supporting ITSM, ITSP4 and customized home build applications based on the ARS platform, including integrations between them.Involved with the development of the new ITSM 7.5 based ticketing system and migration of old systems to the new version.Involved in Requirement gathering as well as in application Designing.Involved in bug-fixing and doing enhancement in existing applications as a member of 3rd level support.Unit testing and documentation of the process flow.

Designing of work-flow objects.Preparation of proof of concept for various customized modules on Remedy ARS 6.3 platformUnit testing and documentation of the process flow.Requirement Analysis and customization of IM, PM and CM and Approval Process for Change Management.