Managing Omni-Channel customer care support from 3 offshore locations in India (Chandigarh, Pune, Mumbai) and 1 onshore location (North Carolina, US). Our flagship services are real time Chat, Compliance, Logistics and Audit support and Dispatch Services.eClerx Customer Operations is a high-performing, tech-enabled business services company - we are leaders in frontline customer experience, tech-assisted Omni-channel services and advanced field technical operations.Our front… Show more Managing Omni-Channel customer care support from 3 offshore locations in India (Chandigarh, Pune, Mumbai) and 1 onshore location (North Carolina, US). Our flagship services are real time Chat, Compliance, Logistics and Audit support and Dispatch Services.eClerx Customer Operations is a high-performing, tech-enabled business services company - we are leaders in frontline customer experience, tech-assisted Omni-channel services and advanced field technical operations.Our front line analysts provide real time Chat services to over 7 million customers every year and have Voice interactions with another 2 million customers every year for our Enterprise clients in US. Show less

Have over twenty five years work experience in IT Consulting, Customer Care BPO operations and Process Improvement, Software development, Process Consulting and Software training in India, USA and Europe. I worked in US for 10 years (1982-1992), then successfully operated my own business in IT training and software development as partner of Digital, Oracle and Microsoft in India from 1993 to 2006 and joined Tech Mahindra in 2007. I am SAP certified in Financials and Cost Controlling. I am a… Show more Have over twenty five years work experience in IT Consulting, Customer Care BPO operations and Process Improvement, Software development, Process Consulting and Software training in India, USA and Europe. I worked in US for 10 years (1982-1992), then successfully operated my own business in IT training and software development as partner of Digital, Oracle and Microsoft in India from 1993 to 2006 and joined Tech Mahindra in 2007. I am SAP certified in Financials and Cost Controlling. I am a US citizen of Indian origin and hold OCI card.Currently working as Assistant Vice President - Operations (BPO) in Tech Mahindra at Chandigarh. In addition to my responsibility of delivering the services in Customer Care and client engagement, I am also involved in Business Development and developing the strategy for growth.I have managed growth of my team from 350 employees to 2,900 employees from 2007 till date. My team has received the highest CSAT ratings from amongst all of Tech Mahindra BPO’s domestic and international clients. My teams are located in Chandigarh, Chennai, Pune, Kolkata and Noida, which has given me wide experience of handling employees and clients with diverse culture.PROFESSIONAL EXPERIENCEPeriod Organization DesignationJanuary 2007 – till date Tech Mahindra Ltd., Chandigarh Assistant Vice President – Operations, Centre Head - Chandigarh1993 - 2006 Entrepreneur, Chandigarh Self Employed1989 - 1992 Sterling Inc., Ohio, USA Systems Architect1987 - 1989 Dept of Social and Health Services, WA, USA Project Manager1984- 1987 Westinghouse, New York, USA Software Engineer1981 - 1984 Tata Burroughs Ltd., Europe, USA, India Programmer, Sr. Programmer Show less

IT Training

IT consulting for various clients in USA.