 Managing the entire training operations of North India as an extensive travelling profile and travelling which is at least 15-20 days in a month. Working in close coordination with companies like Bajaj Finserv, Tata Capital, American Express as business partners to conduct product training in the Consumer Durables Department, Digital products, Personal Loans and Credit Cards to name a few. Conducting onsite training at pre decided locations of business partner offices on the sales… Show more  Managing the entire training operations of North India as an extensive travelling profile and travelling which is at least 15-20 days in a month. Working in close coordination with companies like Bajaj Finserv, Tata Capital, American Express as business partners to conduct product training in the Consumer Durables Department, Digital products, Personal Loans and Credit Cards to name a few. Conducting onsite training at pre decided locations of business partner offices on the sales and product. Working with close to around 200 + locations in the north and covering all locations single handedly. Closely working with all the respective Management/Senior Management/Sales Managers of the location to be trained. Addressing all queries or concerns related to the product with the respective teams concerned. Also in close relations with the senior management team of Bajaj Finserv including that of Area Sales Manager and Regional Sales Managers in terms of any queries in the future. Also conducting Con-Call trainings for the product assigned in collaboration with various Sales teams of the products concerned from time to time Show less

 ➢ Working according to the eastern time zone(EST) in the U.S. and managing around 30 drivers and around 100 tailors along with 50 trucks as a fleet.➢ Manage and create capacity by maintaining seated truck count, accurate driver PTA's, mitigating driver turnover➢ Build and maintain quality relationships with drivers.➢ Establish company performance objectives with drivers and monitor performance. Perform annual performance review with each driver in fleet.➢ Ensure on time… Show more  ➢ Working according to the eastern time zone(EST) in the U.S. and managing around 30 drivers and around 100 tailors along with 50 trucks as a fleet.➢ Manage and create capacity by maintaining seated truck count, accurate driver PTA's, mitigating driver turnover➢ Build and maintain quality relationships with drivers.➢ Establish company performance objectives with drivers and monitor performance. Perform annual performance review with each driver in fleet.➢ Ensure on time service is met; address possible service issues in a timely manner while coordinating with Customer Service and Load Planning departments. Repower loads as needed.➢ Promote safe operations by monitoring and ensuring driver's participation in all safety related training, hours of service compliance, Haz Mat, HVP, Homeland Security, and drug testing compliance. Reminds driver of the importance of operating truck safely on a daily basis.➢ Ensure fuel and routing compliance.➢ Meet or exceed utilization expectations of the fleet by verifying the status of all drivers and addressing any service alerts.➢ Contact each new driver assigned to Fleet Manager's fleet via phone call. Allow open discussion to determine driver's needs and clarify Fleet Manager's expectations of driver's performance.➢ Document any issues that may lead to disciplinary action or termination. Make recommendation as to the action needed to resolve the issue, including write-ups and terminations.➢ Route drivers to terminal to address any performance issues. Lead the conference by addressing issues with driver and establish ways to resolve. Document all issues and resolutions. ➢ Responsible for the general welfare of a driver while he/she is over the road.➢ Ensure driver compliance with all company policies and act as liaison for drivers with issues concerning other departments.➢ Show less

 Handled more than 55 schools in the region allotted along with an Assistant Manager as a direct reportee. Ensuring the complete absorption, understanding of the smart class program in the schools Identifying Training Need Analysis from time to time of the allotted schools and doing refresher as well as new school training for upcoming schools in the region.  Maintaining control on budgets and expenditure on all activities in the region. Handling a Team of 45 Smart Class… Show more  Handled more than 55 schools in the region allotted along with an Assistant Manager as a direct reportee. Ensuring the complete absorption, understanding of the smart class program in the schools Identifying Training Need Analysis from time to time of the allotted schools and doing refresher as well as new school training for upcoming schools in the region.  Maintaining control on budgets and expenditure on all activities in the region. Handling a Team of 45 Smart Class coordinators in the allotted region for running the program in the schools Running competitive performance enhancement initiatives within the team Maintaining the complete payment structure of all the schools in the region Ensuring that all the collection are made from the schools and reach the Head Office within the stipulated period Ensuring that the new product launches and all the new programes are introduced to the school and working in coordination with the sales team for its implementation Ensuring that the client and organizations relationship are at the best at all times. Auditing the schools as well as the coordinators as per the parameters laid down. Show less

 Handled the Bharti Account BPO Operations as a part of the major responsibility along with 35 Executives as a Team Leader as a direct reportee. Restructured the complete process in accordance with Bharti Airtel for reviving the entire business operations. Created the data and reviewed all the Business Reviews with Bharti Airtel on regular basis to improve process efficiency. Handling all logistics for the team starting from preparing the roster, leaves, Resignations, Asked to… Show more  Handled the Bharti Account BPO Operations as a part of the major responsibility along with 35 Executives as a Team Leader as a direct reportee. Restructured the complete process in accordance with Bharti Airtel for reviving the entire business operations. Created the data and reviewed all the Business Reviews with Bharti Airtel on regular basis to improve process efficiency. Handling all logistics for the team starting from preparing the roster, leaves, Resignations, Asked to Leave Cases, Absent on Duty, and Headsets to reporting all day to day data.  Managed the P & L Accounts as a part of the team in the operations by ensuring that all calls are answered within the time period as decided by the Operations Team Also managed the complaint queue of the operations for some time as an additional responsibility Day to day team handling activities such as managing leaves, Hr issues, transport issues, breaks management was also handled. Ensured complete consumption by the team for any new changes in the process, product launches or any change in the company policy Monitoring competitive performance and initiatives. Budget management for team for team activities such as Team Outings and Team Parties etc. Show less

 Handling a team of 15 executives in managing critical technical issues which were not being handled and were escalated. Ensuring all the issues are resolved in the First Time Resolution and are not escalated further. Managing Finances by ensuring that there are minimum dispatches sent. Ensuring that dispatches if being sent reach the customer on time.