Amit Patil Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Being in ITRS group, I have been part of the tool implementation and support.Currently working with National Stock Exchange client providing monitoring solution through ITRS Geneos tool. Implemented ITRS Geneos monitoring tool for Linux/Windows servers, network devices and application monitoring along with customized monitoring dashboards.Implemented ITRS Capacity Planner with detailed reports regarding server hardware utilization like CPU, Memory, Disk etc.

Mumbai, Maharashtra, India

> VBA Automation:- Built 16 MS Excel applications using VBA to help with process automation and control- Improved delivery time on complex projects by creating 7 Excel macros using VBA- Developed automatic tracking and reporting systems to improve strategic planning process using VBA macro> Dashboard: Created Problem Management Dashboard in Power BI tool, Incident Management Dashboard, HOTO Tracker Dashboard, Inventory Management Dashboard, Region wise Cluster Dashboard, FTE Management dashboard.- Reduced the number of additional activities during BUILD by making the HOTO as practical and simple as possible.- Reduced the reactive activity during the HOTO process by ensuring that only sites or service blocks meeting a certain level of quality will be allowed to enter the HOTO Process.- Coordinate with Project Manager and Service Transition Manager to conduct testing of customer sites and ensure smooth handover to operations of new customer sites.- Worked with different teams and stakeholders IS COE team for device contract information, POCM team & Order Delivery Manager to ensure part is loaded in tools, Technical Design Consultant team to ensure proper Low Level Design diagram is updated, SRF consultant to ensure the device is loaded in CIC tools, Global Service Activation Team to ensure the device is properly loaded in monitoring tool.

Mumbai, Maharashtra, India

- SLA/Change Management/Capacity Management/Availability Management.- Streamlining the process and finding out the gap in process.- Calculation of penalties for site breaches and Adjusting SLA Targets- Coordinating and following up with Service desk for updates regarding Tickets opened and closed.- Preparing RCA (Root Cause Analysis) for critical cases.- Data analysis to satisfy the value added services and specific customer requests. - Network analysis/Path creations.

Mumbai, Maharashtra, India

Handling the Ad-hoc channel for BIU Ops- Understanding and processing of Ad-hoc requirements received from end users.- Checking the availability of data sources which is required for the processing of raised requirement. - Raising the base data requirement with DPC/DWH in case raw data for the processing of the raised requirement is not readily available.- Mentoring and grooming of new joiners to bring them up to speed.- Interim review of requirements to ensure timely delivery of reports.- Quality check of reports before it gets delivered to end users.- Developing reports with accuracy and timeliness.- Maintaining proper process documentation, checks and controls of every report. Analyzing the reports and handling change management requested in the previously developed reports.- Processing new requests raised by users using the SQL server, Business objects and Data integrator tools.

Bachelor Of Engineering - Be, Computer Engineering

Diploma Of Education, Computer Engineering