Created an effective risk management plan that identified, assessed, and mitigated risks to the project.Analyzed project data and created reports to present to senior management, resulting in improved decision-making.Identified and resolved conflicts between team members to ensure a successful project delivery.Collaborated with the development team to ensure tasks were completed on time and met quality standards.Monitored and tracked project progress and identified areas for improvement, resulting in a reduction in project costs.Developed and monitored key performance indicators (KPIs) to measure project performance and success.

Leading the COE for ServiceNow NOW platform which deals with ServiceNow Pro features. Preparing Demo and proposal to account where ServiceNow pro features are required.Manages all the operation activity required for the client on the ServiceNow project including costing , resource management, billing , creating SOW.

Project Description: Managed Services project is a production support project. Production support involves resolution of incident tickets, monitoring jobs, delivering break-fix SRs in co-ordination with team across the multiple applications. It involves interacts with business on daily basis and provide updates on the ongoing issues/work for smooth functioning of applicationsClient: Aetna IncTechnology: VS 2017, SQL 2012, WCF, Crystal report, SSIS, SSRSResponsibility: Problem Analysis, Problem simulation, Configuration Management, Data migration, Documentation Reviews, Warranty support, Co-ordinationTeam Size: 15Role: Onsite Lead

Managed Services project is a production support project. Production support involves resolution of incident tickets, monitoring jobs, delivering break-fix SRs in co-ordination with team across the multiple applications. It involves interacts with business on daily basis and provide updates on the ongoing issues/work for smooth functioning of applications

Project Description: The project involved developing the service which will get interact with Milliman’s Application programming interface(API) to get the authorization data and insert that data in QNXT databaseClient: Aetna IncTechnology: VS 2008, SQL 2008, WCF, Crystal report.Responsibility: Requirement gathering, designing, development, unit testing, project deployment, client interaction, planning and managing day to day activitiesTeam Size: 3Role: Developer and CoordinatorProject Description: The project involved understanding the process and application used by AHH and documenting the technical and functional partClient: Aetna IncTechnology: Visio 2010.Responsibility: Direct client interaction to know the process and documentationTeam Size: 3Role: Developer and CoordinatorProject Description: SSI is a maintenance and enhancement project. The scope of the project includes production support, maintenance and enhancements in the following applications: Senior Supplemental Portal, ACI Call Tracker, CLI GUI (Contact), File Process Manager (FPM), CLI Policy Pages, SQL Report Manager, OCR, Senior Support Scanner, Sales Call Register, Sales Consumer Lead, PDP, Extend Health & XeroxClient: Aetna IncTechnology: VS 2008, SQL 2008, Crystal report, SSIS, SSRSResponsibility: Preparation and analysis of detailed design, preparation of unit test plan, code changes, unit testing, resolving technical and design issues, performing peer testing, implementation support, allocating and distributing tasks.Team Size: 7Role: Developer and CoordinatorProject Description: The project involved up-gradation of applications and its database which interact with QNXT application. This was done because QNXT was upgraded from version 4.6 to 4.8 for HIPAA (Health Insurance Portability and Accountability Act) 4010 to 5010 changes