Amit Handoo Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Leading the IT operations and service delivery for Startek Australia and Malaysia spread across 1 site in Melbourne and 2 sites in Malaysia.
• Currently operating from Melbourne on work Visa.
• Leading these sites with user base of over 3000 FTEs with over 25 clients from Travel, energy, Telecom, F&A, Banking and Healthcare verticals.
• Directing a team of people including Managers, Site Leaders & Assistant Managers; ensuring end-to-end delivery of technology services as per agreed standard and cost.
• Adhering to all IT compliance and procedure along with all internal and external client management; monitoring quality and working towards cost-effective service delivery
• Acting as Technology SPOC for accurate client communication & resolution of escalations; coordinating with Audit Team for internal and external audits with IT groups and clients.

Bangalore Urban, Karnataka, India

• Leading the IT operations and service delivery for International Delivery Centers spread across 3 delivery centers in India majorly operational from Bangalore.
• Directing a team of people including Managers, Site Leaders & Assistant Managers; ensuring end-to-end delivery of technology services as per agreed standard and cost.
• Adhering to all IT compliance and procedure along with all internal and external client management; monitoring quality and working towards cost-effective service delivery
• Interfacing with Project Team for smooth implementation of new business or ramp-up of existing businesses
• Acting as Technology SPOC for accurate client communication & resolution of escalations; coordinating with Audit Team for internal and external audits with IT groups and clients.
• Ensuring achievement of maximum business uptime & pre-defined SLA; sharing organizational offering across business in verticals such as Healthcare, Banking and planning for further improvements

Gurgaon, India

 Heads North & East Service Delivery Team spread across 7 delivery centres in India. Manage technology operation for Domestic India business with user base of 10000+ FTE with a 30+ client base includes verticals like Travel, BFSI, F&A, Telecom and Utilities.  Heads a team of 80 people including Managers, Site Leaders & asst. Managers. In this role I.

Gurgaon, India

IT Service Delivery and Operations for all international clients based out of Serco Gurgaon center of more than 1500 seats.In this role I have to ensure end to end delivery of technology services as per agreed standard and cost. I am Accountable for adherence of all IT compliance and procedure along with all Internal and External client management.

Gurgaon, India

• A Startup Technical support Company providing the technical solutions to US & Canada.
• Implementing and Managing the IT Infrastructure.
• Working on the implementation of ITIL process.
• Co-ordinate with different team for day IT issue/request/ramp-up.
• Vendor & Asset Management.
• Liasoning with various service providers as well as vendors for IT services.

Gurgaon, India

 Overall responsibility for quality and cost-effective service delivery.  Demonstrated abilities in handling Incident Management, Problem Management, Service level Management and Change Management. Chairs the problem management bridge as the problem SME across all sites. Setting KRA for the team members. Ensure to achieve the maximum business uptime &.

Gurgaon, India

• Handled a team of 25 engineers at IBM Client Site (Bharti Airtel Ltd.), Airtel Centre Gurgaon.
• Implementing and Managing IT Infrastructure for Bharti Airtel Ltd, Gurgaon.
• Ensuring all the calls are closed within the SLA.
• Coordination with various vendors for any H/W and consumables requirement.
• Consult with customers within the company to identify problems, solutions, strategies and resource requirements.
• Supervision of support team for troubleshooting on hardware and software related problems as per company policies and procedures.

Jammu Area, India

• Installation and configuration of various OS such as Windows XP/2000.
• Troubleshooting of LAN/WAN networks and various Cisco Networking Devices.
• Installation and configuration of various hardware.
• supporting & troubleshooting the inhouse softwares for any issues.

Jammu Area, India

• Installation and configuration of various OS such as Windows XP/2000.
• Troubleshooting of LAN/WAN networks and various Cisco Networking Devices.
• Installation and configuration of various network hardware.
• Maintenance of the AMC’s of various clients.

Mca, Computers

Bca, Computers