Amit Kumar Email & Phone Number

Noida, Uttar Pradesh

Work on Connectwise Automate RMM Tool.Work on Zendesk, Autotask ticketing tool.Friendly with Windows OS, Linux, MAC OS machines.Create scripts such as .ps1, .bat, .xml, .sql etc to automate the client request.Create monitors, templates etc to do the autofix task on critical stuff.Take consulting calls from direct client.Audit client environment to show any improvement required and suggest new ideas to enhance their work smoothly.Work on One Note to maintain call records and do the stuff discussed/suggested with client accordingly.Work on all type of priority tickets.Create KB to document the automate task to attract client with monthly new contents.Good communication skills and cohesive nature helps me to accommodate in any environment and deal stuff properly.Work on Patch management on numbers of agents.

Chandigarh, Chandigarh, India

Major role is to provide support for 3D application to various clients.Worked on ServiceNow as a ticketing tool.Expertise in SplunkWork on SQL database (mainly use for fetching out data as per client requirement and writing/modifying few queries as well)Work on Sockeye to maintain health report of various hosts over which our application runs.Work on appdynamics to proactively work on hosts to detect error and resolve/report asap.Working as helping hand in writing powershell, vbs, bat etc. scripts to other team members as this is my extra earned skills by exploring knowledge articles and interest.Worked on Fiddler to trace log.Have good communication skill, easily provide support to clients on call and email both.Work on 3D admin console, knows how to add and remove piloting users, rollout features, templates addition etc.Create new alerts via splunk. Also perfromed cloning, removing, modified alerts as well.Have knowledge of entitlement provisioning (epr), ptiadmin, firmwide directory, lbadmin (helpful in getting health of all hosts where a particular application runs and if detected bad host then we can disable or force down it from here), checknanny, appdynamics, sockeye etc.Started working on Putty. Gaining knowledge of UNIX. Working on script to achieve client demand in short period with less effort.Work on users permission and profile management.IT troubleshooting on various issues of users file publishing.

Mohali

Working as IT Admin and provides support to clients. Major roles are:- Shadow protect backup configuration and maintenance- Veeam backup configuration and maintenance- Maintaining Veritas backup (Symantec backup) - Windows Active Directory troubleshooting- Patch management for Workstations and Servers.- Current responsible for working and maintaining various servers features like AD, DNS, DHCP, Remote servers, ILO, maintain server health report via Labtech and Continuum.- Responsible for script writing using powershell via LabTech and Kaseya.