Stephen Nix Email and Phone Number

Created automation of solutions for common problems through PowerShell, C#, and ConnectWise Automate scripting.Developed a secure monitoring system for Datto backup with C# and XML parsing.Developed a system for securely syncing technician Active Directory accounts to 70+ clients through PowerShell and C#.Ensured that the NOC department met their 7 assigned KPIs throughout the year.Implemented a ConnectWise Automate system and oversaw its administration, and the migration of 70+ clients to the new system.Key project team member in a full company migration of 8 servers to Microsoft Azure over one weekend.

Implemented PowerShell solutions when large scale changes needed to be implemented in short amounts of time.Performed as a high-level escalation point for support tickets.Implemented and administered the N-Able RMM solution for the company, migrating 50+ client environments to the new system.

Developed a new company website.Implemented Zendesk as a replacement ticketing system.Acted as an escalation point for support tickets.Administrated 30+ Active Directory and Microsoft Exchange environments.

Performed on-site technical repair for 20+ doctor's offices.Built over 200 workstations, and prepared them for deployment per specific client instructions.Underwent training for VB scripting from the lead developer at the company.