Amit Kumar Das Email & Phone Number
Who is Amit Kumar Das? Overview
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Amit Kumar Das is listed as Advance Engineer II at PowerSchool, a with 3484 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Amit Kumar Das.
Amit Kumar Das previously worked as Tier 2 Engineer at Powerschool and Tier II Engineer at Powerschool. Amit Kumar Das holds Bachelor Of Engineering - Be, Computer Science & Engineering from St Peter'S Institute Of Higher Education And Research.
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About Amit Kumar Das
With a Bachelor of Engineering in Computer Science & Engineering from St Peter's University, I have over seven years of experience in the IT industry as a Tier II Engineer. I work at PowerSchool, a leading provider of cloud-based software solutions for the education sector.I have a strong skill set in troubleshooting and technical communication, which enables me to diagnose and resolve complex software and hardware issues efficiently. I am user-centric, focusing on clear communication and customer satisfaction. I have reduced ticket resolution times by 30% through targeted training and knowledge base improvements. I also collaborate with a team of engineers, fostering a culture of continuous improvement and learning. I am proactive in staying up-to-date with the latest technologies and certifications, such as CCNA and Machine Learning, which enhance my support capabilities. I am passionate about technology and driven to go the extra mile, ensuring that every user feels supported and valued.
Amit Kumar Das's current company
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Amit Kumar Das work experience
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Tier 2 Engineer
Current• Worked on Infrastructure related issues for clients.• Setting up the server for hosting the Database for the client.• Setting up DB and app server bridge.• Performing data pump import and export for self-hosted clients.• Performing Point in time recovery of the affected client data.• SSL certificate troubleshooting.• Analyzing and identifying errors in the OLTP logs for clients.• Analyzing and resolving issues with servers facing outage.Project Profile:• My roles include troubleshooting and resolving escalated tickets from Tier 1 support.• To perform a complete analysis of servers which are completely down and inaccessible.• To perform data pump export/import on client request.• Installation/upgrade of Oracle Database and application.• Performing SSL certificate import and installation in clients DB server.• Analyzing various server activity logs to understand issue if there is any infrastructure problem in the server.• Working on Salesforce ticketing tool for creating Incident and request related tickets for clients.• Providing detailed RCA on client request.
Tier Ii Engineer
Current
Sme
• Worked on Active Directory.• Troubleshooting VPN applications like CISCO AnyConnect.• Server access related issues for client users.• Outlook, teams and skype troubleshooting.• Network printer troubleshooting.• VMWare Horizon.• Shared drive related issues.Project Profile:• My roles include troubleshooting and resolving escalated tickets from L2 support.• To perform a root cause analysis for the escalated issues and provide resolution.• Worked on Service Now ticketing tool for creating Incident and request related tickets for application users.• Generating weekly service now reports about team’s performance.• Managing the incoming queue in service now and making sure SLA is met for every ticket.• Assisting the L1 agents with tickets.• Reviewing P1 and P2 tickets handled by L1 agents without its dispatched to any support group.
Senior Network Engineer
• My roles include troubleshooting and resolving user’s application-based issues from L2 Support.• To create, customize and mange ACL for the user profiles of client’s application.• Working on CISM Ticketing tool for creating Incident and request related tickets for application users.• Performed quality management by quantifying team efforts and analyzing overallperformance on weekly basis by providing constant feedbacks for the team of 7 members.• Performed all the application update release solemnly by accomplishing the requested modifications proposed by the client.
Network Engineer
Trainee
Colleagues at PowerSchool
Other employees you can reach at powerschool.com. View company contacts for 3484 employees →
Monika Malve
Colleague at PowerschoolBengaluru, Karnataka, India
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Vijay Kumar
Colleague at PowerschoolBengaluru, Karnataka, India
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Satabdi Borbora
Colleague at PowerschoolBengaluru, Karnataka, India
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Matthew Streeter
Colleague at PowerschoolOlathe, Kansas, United States
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Vaishnavi Ambarkar
Colleague at PowerschoolBengaluru, Karnataka, India
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Sriveda Annaparthi
Colleague at PowerschoolChennai, Tamil Nadu, India
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Casey Finch
Colleague at PowerschoolPortsmouth, New Hampshire, United States
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Yulan Wang
Colleague at PowerschoolChandler, Arizona, United States
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Marchelle Eagen-Stark
Colleague at PowerschoolSanford, North Carolina, United States
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Emad Alomari
Colleague at PowerschoolDubai, United Arab Emirates
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Amit Kumar Das education
Bachelor Of Engineering - Be, Computer Science & Engineering
Education record
Higher Secondary
Frequently asked questions about Amit Kumar Das
Quick answers generated from the profile data available on this page.
What company does Amit Kumar Das work for?
Amit Kumar Das works for PowerSchool.
What is Amit Kumar Das's role at PowerSchool?
Amit Kumar Das is listed as Advance Engineer II at PowerSchool.
Where is Amit Kumar Das based?
Amit Kumar Das is based in Bengaluru, Karnataka, India while working with PowerSchool.
What companies has Amit Kumar Das worked for?
Amit Kumar Das has worked for Powerschool, Dxc Technology, and Infosys.
Who are Amit Kumar Das's colleagues at PowerSchool?
Amit Kumar Das's colleagues at PowerSchool include Monika Malve, Vijay Kumar, Satabdi Borbora, Matthew Streeter, and Vaishnavi Ambarkar.
How can I contact Amit Kumar Das?
You can use AeroLeads to view verified contact signals for Amit Kumar Das at PowerSchool, including work email, phone, and LinkedIn data when available.
What schools did Amit Kumar Das attend?
Amit Kumar Das holds Bachelor Of Engineering - Be, Computer Science & Engineering from St Peter'S Institute Of Higher Education And Research.
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