Amit Kumar Email & Phone Number

Paris, Fr

Bengaluru, Karnataka, India

Worked as a Business Analyst for Amazon Retail Business Services (RBS) ) and Amazon Vendor Services (AVS) for the European marketplace (FR, DE, IT, ES, UK). Performed business data analysis of Amazon clients and vendors for these marketplaces and prepared business performance reports. - Analyzed and optimized key business KPIs for over 15 brands, resulting in a 20% improvement in operational efficiency and a 15% increase in product buyability.- Monitored business KPIs and operational metrics and created detailed commercial reports to support strategic decision-making.- Assisted in the development of a KPI dashboard, enabling real-time performance tracking and contributing to a 15% increase in team efficiency.- Led root cause analysis of sales data and collaborated with brand specialists to address factors affecting purchase rates, achieving a 10% reduction in customer drop-off.- Coordinated with suppliers to streamline operational data flow, which improved supplier compliance by 25% and ensured a smooth end-to-end supply chain process.- Analyzed customer feedback data to identify service improvement areas, leading to a 12% increase in customer satisfaction scores over three months.- Assisted in the development of a new client onboarding process, decreasing onboarding time by 25% and enhancing client retention rates by 10% within the first year.

Hyderabad, Telangana, India

Worked as a Catalogue quality Specialist for Amazon France. Contributed in quality management of Catalog along with Business process Improvement and development.- Analyzed customer feedback data to identify key areas for service improvement, leading to a 15% reduction in customer complaints.- Developed and executed a strategic roadmap for digital transformation, resulting in a 30% improvement in customer satisfaction scores within six months.- Facilitated stakeholder workshops to gather requirements for a CRM upgrade, resulting in a 25% increase in user adoption and engagement.- Conducted comprehensive business process analysis, leading to the redesign of workflows that improved productivity by 20% and reduced cycle time by 30%.- Collaborated with IT to automate routine content entry tasks, reducing manual errors by 40% and saving 100 hours of labor per month.- Supported the implementation of a new CRM system, improving data accessibility and reducing customer query response time by 25%.

Hyderabad, Telangana, India

Worked as a senior researcher and data analyst for France and Europe's construction projects, which were valued at more than $10 million.- Assisted in the development of a comprehensive data warehouse, streamlining data access and improving reporting efficiency by 20% for the team. - Developed a real-time dashboard using Tableau and Power BI, reducing reporting time by 30% and enhancing decision-making speed for senior management.- Utilized SQL and Python to automate routine data analysis tasks, reducing manual workload by 25% and allowing more focus on strategic initiatives.- Conducted detailed market analysis, identifying key trends that informed strategic planning and contributed to a 5% increase in market share.-Delivered actionable insights to Project managers through data analysis, enhancing decision-making capabilities and helping secure 15% more business opportunities.-Mentored junior analysts, fostering a data-driven culture and improving team productivity by 30% through targeted training sessions on advanced analytics tools.

Hyderabad Area, India

Worked as French e-Support Officer for Samsung Electronics Canada (Québec). Resolving technical problems, managing technical updates and fixing system issues.

Msc In Business Intelligence & Analytics

Bachelor Of Arts - Ba, French Language

Activities and Societies: Debate team, Badminton