Amit Kumar Jain Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Spearheading the definition of project scope, objectives, and deliverables, ensuringalignment with business processes through close collaboration with customerstakeholders. Managing and synchronizing all technical and logistical aspects of projects, includingtimelines, risk management, risk mitigation strategies, action items, and changerequests. Collaborating with Scrum Masters to track user stories and data trends, preparingdetailed weekly and monthly reports for… Show more Spearheading the definition of project scope, objectives, and deliverables, ensuringalignment with business processes through close collaboration with customerstakeholders. Managing and synchronizing all technical and logistical aspects of projects, includingtimelines, risk management, risk mitigation strategies, action items, and changerequests. Collaborating with Scrum Masters to track user stories and data trends, preparingdetailed weekly and monthly reports for senior management and business reviews. Documenting and analyzing technical environment dependencies to ensure aseamless end-to-end integration and cohesive project environment. Facilitating sessions with Product Managers and internal/external stakeholders toanalyze business and user needs, delivering essential artifacts including use cases,user stories, functional requirements, UI designs, mockups, and workflow. Contributing to the establishment of technical best practices and standards forproducing accessible and high-quality assets. Acting as a key point of contact for project stakeholders, maintaining consistentcommunication and engagement throughout the project lifecycle. Assessing resource needs and participant requirements to achieve project goals,negotiating for necessary personnel, and managing recruitment recommendationsfor additional staff or consultants. Managing relationships with key stakeholders, including clients, executives, and teammembers, to define project scope, objectives, and deliverables, and to address anyissues or concerns promptly. Spearheading project budgets, resource allocation, and financial forecasting toensure projects are completed within scope and budget, optimizing resourceutilization and reducing costs. Show less

India

Delivered impactful solutions for Harman clients, including Microsoft, on high-profileprojects such as Virtuoso, OSE (One Service Estimator), MPT (Marketing PlanningTool), CELA UCM, and other Microsoft initiatives. Led internal projects with a focus on software reliability engineering, speareheadedthe entire lifecycle from business requirements gathering to implementation anddelivery. Managed support operations for live Microsoft products, orchestrating… Show more Delivered impactful solutions for Harman clients, including Microsoft, on high-profileprojects such as Virtuoso, OSE (One Service Estimator), MPT (Marketing PlanningTool), CELA UCM, and other Microsoft initiatives. Led internal projects with a focus on software reliability engineering, speareheadedthe entire lifecycle from business requirements gathering to implementation anddelivery. Managed support operations for live Microsoft products, orchestrating collaborationacross multiple teams to ensure top-tier quality and effective resolution of productionincidents and bugs. Cultivated and maintained robust relationships with clients and stakeholders,providing expert technical guidance and acting as a trusted advisor to align solutionswith client needs. Facilitated Scrum ceremonies, managed sprint backlogs and boards, and employedScrum metrics to drive team performance and foster a culture of continuousimprovement. Show less

Bangalore Urban, Karnataka, India

Working as a successful leader, dynamic professional with 19+ years of experience in leading cross functional teams and managing the entire software life cycle for enterprise applications – Estimation, Planning, Agile Delivery, Quality Management, and Deployment holding various industry recognized certifications and driving customer success through a pragmatic partnership with customers and cross-functional teams. Currently working as Manager/Technical Manager/Project Manager -… Show more Working as a successful leader, dynamic professional with 19+ years of experience in leading cross functional teams and managing the entire software life cycle for enterprise applications – Estimation, Planning, Agile Delivery, Quality Management, and Deployment holding various industry recognized certifications and driving customer success through a pragmatic partnership with customers and cross-functional teams. Currently working as Manager/Technical Manager/Project Manager - Product/Application support/Production/Customer Support/Business serving Harman connected services and clients. • Currently serving Various Harman Clients - Microsoft on their product Virtuoso, OSE (One Service Estimator), MPT (Marketing planning tool), CELA UCM and various MS multiple products/projects. • Handling Various Harman internal projects, Software reliability engineering and deliveries.• Handling end to end business requirement Gathering, implementation and delivery.• Supporting live Microsoft products, handling multiple MS teams and delivering excellence. managing multiple projects or programs in software development space.• End to end Business analysis, Business requirements logging and delivery as per business priorities.• Handling complete end to end sprint tracking from requirements till quality delivery, Postproduction handling production incidents, bugs. • Managing team Servicing product Support services for Microsoft products. • Defining project scope, goals, and deliverables in collaboration with stakeholders.• Developing project plans, schedules, and budgets, and tracking progress against established milestones. • Managing project risks and issues and escalating them as necessary to ensure timely resolution.• Carrying experience in technical project management, with a focus on delivery of complex technical solutions across multiple technologies and platforms.• Carrying strong experience managing software development projects using Agile methodologies. Show less

India

• Ensuring proper follow-up with both the customer and internal customers, Strong organizational skills implementation to be able to multitask effectively, Responsible for managing a team of resources who handle technical escalations from Service Management, driving overall resolution of customer impacting technology issues with internal department resources and external technology teams. • Providing technical leadership to the onsite organization to drive improvement in processes… Show more • Ensuring proper follow-up with both the customer and internal customers, Strong organizational skills implementation to be able to multitask effectively, Responsible for managing a team of resources who handle technical escalations from Service Management, driving overall resolution of customer impacting technology issues with internal department resources and external technology teams. • Providing technical leadership to the onsite organization to drive improvement in processes, capabilities and together with management drive an increase in technical competency & depth across the operation.• Performing support responsibilities while handling support cases and effectively driving it to resolution• Effectively planning and performing scheduled maintenance upgrades and coordinating with clients and computer users to determine the nature of problems• Assisting the testing team for replicating customer issues and testing patches and also testing released customer patches before deploying in customer environments• Staying abreast with all the latest technologies concerning Aptean’s products and underlying technologies and dissipate this knowledge to other engineers• Worked on products such as Knowledge Management System (Knova), Knova Administrator, Knova Contact center , Knova Knowledge central, Knova Self-service application, SupportSoft (Proactive Assist, Remote Assist, Analyst Assist, Dynamic Agent, Account Manager, Account Manager Integration with SAP System, Account Manager Integration with remedy and snow, Live Assistance Suite, Voice Assist), Onyx, and KCS Show less

India

• Managed & led the testing team, coordinated with the workshops/training/Induction program• Responsible for managing day-to-day activities of the software team to ensure each project is accomplished on time and within budget• Conducted workshops and training program for advance level testing development, international certification such as ISTQB, CSTE, ISEB etc and other advance level certifications• Carried out projects including Online E Learning Management Systems (OELMS), E… Show more • Managed & led the testing team, coordinated with the workshops/training/Induction program• Responsible for managing day-to-day activities of the software team to ensure each project is accomplished on time and within budget• Conducted workshops and training program for advance level testing development, international certification such as ISTQB, CSTE, ISEB etc and other advance level certifications• Carried out projects including Online E Learning Management Systems (OELMS), E Help Desk (EHD), Staff Augmentation System (SAS), and Customer Relationship Management Systems (CRMS)• Conducted functional study of applications on Sanity and BVA reports, created test plans (product/solution), updated test cases including unit, function, integration, system, and workflow• Involved in Daily Scrum meeting calls, planning meetings for the new sprint stories, Design and implementation of the Mobile pages, Implementation of Controllers and Backend changes, resolving PROD tickets, Bug Fixes and Code cleanup, Unit Testing and QA Regression Testing, Code Reviews.• Conducted performing integration testing with third party software and wrote SQL queries and generated various kinds of reports as per the requirements while verifying and validating customer issues• Extensively worked with development, documentation, product management & customer support to resolve product related issues; actively involved in activities related to Release management & product documentation Show less

India

• Conducted functional study of applications on Sanity and BVA reports, created test plans (product/solution), updated test cases including unit, function, integration, system, and workflow• Involved in Daily Scrum meeting calls.• Involved in planning meetings for the new sprint stories.• Involved in Design and implementation of the Mobile pages.• Involved in Implementation of Controllers and Backend changes.• Involved in resolving PROD tickets. • Involved in Bug Fixes… Show more • Conducted functional study of applications on Sanity and BVA reports, created test plans (product/solution), updated test cases including unit, function, integration, system, and workflow• Involved in Daily Scrum meeting calls.• Involved in planning meetings for the new sprint stories.• Involved in Design and implementation of the Mobile pages.• Involved in Implementation of Controllers and Backend changes.• Involved in resolving PROD tickets. • Involved in Bug Fixes and Code cleanup.• Involved in Unit Testing and QA Regression Testing.• Involved in Code Reviews.• Conducted performing integration testing with third party software and wrote SQL queries and generated various kinds of reports as per the requirements while verifying and validating customer issues• Extensively worked with development, documentation, product management & customer support to resolve product related issues; actively involved in activities related to Release management & product documentation• Effectively worked on projects such as Centralized Banking Management Systems (CBMS), Global Loan Management System (GLMS), Centralized E Loan Management System (CELMS), Purchase Order Processing System (POPS) Online Resource Management Systems (ORMS), Enterprise Resource Planning & Management Systems (ERPMS) Show less

India

• Determined operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions• Designed JSP’S as per the requirements.• Involved in Daily Scrum meeting calls.• Involved in planning meetings for the new sprint stories.• Involved in Design and implementation of the Mobile pages.• Involved in Implementation of Controllers and Backend changes.• Involved in resolving PROD tickets. • Involved in Bug Fixes and… Show more • Determined operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions• Designed JSP’S as per the requirements.• Involved in Daily Scrum meeting calls.• Involved in planning meetings for the new sprint stories.• Involved in Design and implementation of the Mobile pages.• Involved in Implementation of Controllers and Backend changes.• Involved in resolving PROD tickets. • Involved in Bug Fixes and Code cleanup.• Involved in Unit Testing and QA Regression Testing.• Involved in Code Reviews.• Performed functional study of the applications and engaged in analysis and designing of the various enhancements required from functional/technical perspective• Responsible for troubleshooting various issues such as database performance, debugging and monitoring processes, performance tuning and system recovery from failure, code fixing• Participated in end-to-end code development activities and conducted extensive system testing, unit testing and regression testing of deliverables prior to any delivery• Carried out projects Customer Relationship Management Systems (CRMS), Online Transaction Processing Management Systems (OLTPMS), E Human Resource Management Systems (EHRMS), - Online Auction Systems E Bidding Project (OAS) Show less

Bachelor Of Technology - Btech, Computer Science, 77%

Bachelor'S Degree, Mathematics And Computer Science, 73%

Mathematics And Computer Science

Mathematics And Computer Science