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Amit Kumar Singh Email & Phone Number
Senior Manager - Customer Support (Global)
at
Global Schools Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Manager - Customer Support (Global)
Location
Noida, Uttar Pradesh, India
Company size
Who is Amit Kumar Singh? Overview
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Quick answer
Amit Kumar Singh is listed as Senior Manager - Customer Support (Global) at Global Schools Group, a with 259 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Amit Kumar Singh.
Amit Kumar Singh previously worked as Manager - Customer Support (Global) at Global Schools Foundation and Relationship Manager-Customer Centricity at Godrej Properties Limited. Amit Kumar Singh holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, A from Inmantec Institutions, Ghaziabad.
Company email context
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Global Schools Group
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Profile bio
About Amit Kumar Singh
12+ years experience in Customer Care Operations , Sales, Collections and Team Handling with a demonstrated history of working with various reputed organisations.-B2B and B2C operational activity- Service Delivery / Quality / Contact Center management- Collections- Extensive experience in Customer Services/experience - Real Estate / E commerce Marketplace / Loyalty Programs- Customer / Employee Life Cycle management- Strategic Business Development- Retention / Churn Prediction / CRM- Vendor Development / Client management- Customer Loyalty / Channel Loyalty / Employee Loyalty- Call Center / Contact Center / Operations ManagementSpecialties: Specialize in the field of Customer Service Operations- Managing Customer Services Operations- Social Media Management - Escalation Management- People management- Process improvements and innovations- Process Transitioning - Business Transitioning- Process Implementation- Performance Management- Recruitment, Training- Business Development- Process Development- Customer Servicing- Maintaining Shrinkage and Attrition- Relationship Management-Vendor management- Maintain and improve CSat, NPS, AHT- Customer Experience
Listed skills include Customer Relationship Management, Customer Service, Team Management, Analytical Skills, and 42 others.
Current workplace
Amit Kumar Singh's current company
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Global Schools Group
10 roles
Amit Kumar Singh work experience
A career timeline built from the work history available for this profile.
Senior Manager - Customer Support (Global)
Current
May 2024 - Present
Manager - Customer Support (Global)
Customer Support | Pre-Sales | Collections | CRM | CSAT | NPS | Contact Centre Strategy and Operations
Sep 2021 - May 2024
Relationship Manager-Customer Centricity
End to End Customer Lifecycle Management
Mar 2021 - Sep 2021
Manager-Client Support
Inbound/ Outbound/ Chat/ Email/ Tickets/ CSAT/ NPS/ SLA- Managing Inhouse and Outsourced Call Center vendor- Managed and Improved Call Center metrics like: Abandon/ Attrition/ Shrinkage, Agent Productivity: Idle/ Talk Time/ HOLD Time and attendance adherence, Process: FCR, FRT etc.- Managing Customer through Social media platforms as well- Managing team to deliver maximum productivity and Occupancy- Manpower forecasting and Planning to meet the SLA.- Handling escalated complaints and ensuring end to end resolution, follow up (with all functions) & responding to the customer within pre-defined time in accordance with the quality standards- Call quality audits to check call quality and maintaining quality sheet for call centre / helpline- Process improvement by root-cause analysis for all escalations received- Forecasting data for driving the SLA and meet the targets- Initiatives to enhance the CSAT and NPS through understanding the actual Customers situation- Taking decisions to meet the Call Center Metrics- Hiring and training people on the metrics as per business requirements- Taking initiatives in dialer strategies to drive maximum output- Working on Freshdesk, Freshchat, Spark tg and some inhouse CRM tools
Nov 2019 - Feb 2021
Manager-Customer Support (Cc Head_Max@Home)
- Took care of the new business vertical Max@Home- Managing Customer through Social media platforms as well- Managed and Improved Call Center metrics like: Abandon/ Attrition/ Shrinkage, Agent Productivity: Idle/ Talk Time/ HOLD Time and attendance adherence, Process: FCR, FRT etc.- Inbound Customer service and Outbound Sales with 95% AL and Keeping the abandoned below 5%- Call quality audits to check call quality and maintaining quality sheet for call centre / helpline- Escalation Management with doing inter and intra department coordination to get the issue resolved on time- Team Management- Achieving daily revenue targets with the help of data trend analysis and Outbound calling.- Taking care of scenario based RCA for enhancing the Customer experience.- CSAT, NPS analysis to check the Customers experience and happiness- Dialer Management for driving maximum productivity- Chat and Tickets Support within the defined TAT- Hiring and training team on the basis of predefined SOP's- Worked on Genesys and Ms Dynamics
Sep 2017 - Nov 2019
Assistant Manager-Crm
- Managing CRM through sources like Inbound Calls, Social Media, Chat support and Ticketing support- Managed and Improved Call Center metrics like: Abandon/ Attrition/ Shrinkage, Agent Productivity: Idle/ Talk Time/ HOLD Time and attendance adherence, Process: FCR, FRT etc.- Taking care of escalation management along with proper RCA and CAPA- Call Center Operations (Inbound and Outbound)- Lead and sales management- Operational Management: Managing the floor, adherence to schedule.- Compiling reports on teams performance and customer feedback- Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call- Keeping track of the Daily and Weekly MIS, Sales Report, MTD, Walk in Customer’s so that we can do regular follow ups to upgrade the feedback.- Help the sales person in every scenario which will help them in achieving the target and maintaining the performance.- Taking care of the Service Requests and Complaints of the existing customers.-Worked on Avaya, Ms Dynamics and Tableau
Apr 2016 - Sep 2017
Guest Relations Specialist
Mar 2014 - Apr 2016
Subject Matter Expert
Sep 2012 - Feb 2014
Process Associate
Process: Nissan Motor Acceptance Corporation- Interaction with US Client for the delinquent payment amount.- Collecting outstanding amount against the loan and the lease of cars.- Maintaining Quality of the calls- Achieving the assigned targets without violating any defined SLA.- Delivering of assigned targets against Talk Time and AHT.Worked on Genesys and Siebel CRM
Jun 2011 - Sep 2012
2 education records
Amit Kumar Singh education
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, A
Higher Secondary, A
Dav Public School, Bokaro, Jharkhand
FAQ
Frequently asked questions about Amit Kumar Singh
Quick answers generated from the profile data available on this page.
What company does Amit Kumar Singh work for?
Amit Kumar Singh works for Global Schools Group.
What is Amit Kumar Singh's role at Global Schools Group?
Amit Kumar Singh is listed as Senior Manager - Customer Support (Global) at Global Schools Group.
Where is Amit Kumar Singh based?
Amit Kumar Singh is based in Noida, Uttar Pradesh, India while working with Global Schools Group.
What companies has Amit Kumar Singh worked for?
Amit Kumar Singh has worked for Global Schools Group, Global Schools Foundation, Godrej Properties Limited, Shiprocket, and Max Healthcare.
How can I contact Amit Kumar Singh?
You can use AeroLeads to view verified contact signals for Amit Kumar Singh at Global Schools Group, including work email, phone, and LinkedIn data when available.
What schools did Amit Kumar Singh attend?
Amit Kumar Singh holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, A from Inmantec Institutions, Ghaziabad.
What skills is Amit Kumar Singh known for?
Amit Kumar Singh is listed with skills including Customer Relationship Management, Customer Service, Team Management, Analytical Skills, Supervisory Skills, Data Analysis, Operations Management, and Vendor Management.
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