Amit Kumar Thakur Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Responsible to Provide support to business solutions for Retail Store Operations through the POS application by coordinating with solution partners and Business IT Teams.
• Experience in leading support teams with a mix of business & technology teams.
• Ensure the smooth utilization of Retail & POS Solution of Microsoft Dynamics R3.
• Drive and monitor SLAs for front end POS application1. Daily MIS, brief meeting with team members for across business format. Understand challenges & mitigation with Business IT, follow vendor team.
• Operational Activities1. Monitor & troubleshoot integration touch points of HANA, SAP R/3, BWI, Teradata for inbound and outbound data with current Microsoft Dynamics R3 2. Daily monitoring of expectation reporting and.
• Patch version management & deployment Correct patch gets deployed to all POS tills and at all stores and handling expectations in coordination with field support and IBM remote access support team to fast track.

Bengaluru, Karnataka, India

• Handling complete retail module based on customer requirement with customized part
• Maintain SCM integrations support
• Taking ownership for CR and BRD raised by customers, understanding requirement with the customers and get developed by developer with end to end follow up.
• Hands experience on handle multiple projects
• Maintain responsibilities or Data Staging table source via F&O receive data from third party applications.
• Manage multiple tables & Report record data flow on daily basis.

Bengalore

• Energetic IT Project Manager with 5+ years of experience in planning, controlling, executing various projects. Managed and closed before deadline. Achieved 70% process time savings through implementing process.
• Part of D365 UAT implementation and Integration
• Data monitoring and fixing data issues if any
• Security Configurations
• TO-PO module related calls handling
• Pre-deploy testing with user based on multiple user’s requirement.

Bangalore

• Handling ERP MS Dynamics (Retail) rollout.
• Jobs Monitoring
• Security settings, parameter updates, customer support via email, phone, online.
• Understand customer requirement, collect query and pass/follow it to Developer (Vendors) if any customization in application.
• Handling multiple units
• Manage a team for entire support process(Team Size 20+)

Bangalore

Bangalore, India