A senior business leader with over 20 years of experience and an avid believer of People Power, Amit has diversified experience in Business Management, Contact Centre Operations and Running Profit Centers across Americas, Middle East, APAC and India.Amit is the global SME for Char Services across all industry verticals for Teleperformance in his current role. With an exemplary track record of handling multiple client relationships effectively and efficiently, Amit is credited for managing USD 50 million annual worth of contracts with over 20 client-partners.With an appreciable learning appetite and enthusiasm of an intern, Amit is leading innovations in Chat as a channel of Customer Management and Chat strategy for Teleperformance, the no.1 global outsourcing company for Digital Integrated Business Services.Certified in Design Thinking and a Six Sigma Green Belt practitioner, Amit graduated from Teleperformance University in 2011.