• Overseeing day-to-day cafe operations, ensuring efficiency, quality, and customer satisfaction.• Developing and implementing operational policies and procedures to enhance productivity and maintain high standards.• Recruiting, training, and managing cafe staff.• Monitoring inventory, managing supplies, and collaborating with vendors to ensure stock availability.• Managing health and safety regulations, cleanliness, and food quality standards.

> Handling exclusive premium segment in the realty space> P&L management> Business development & Operations> Team management & skill development

> Handling operations for a fabrication firm.> Key role of brand tie ups for business enhancement.> Human resource management with key retention strategies.> Efficient supply chain management introduction.> Formulating plan for developing Retail store strategy

At the helm of handling Retail Operations & New franchise acquisition for North & East for the CAR CARE division of one of the Global giants,3M. >Being the Master franchisee for 3M CAR CARE ,complete responsibility of Expansion of Franchise Retail stores in North & East India Zones.> Acquisition & appointment of new franchisees as per target cities.> Responsible for Top line & Bottom line revenues.> Location ideal stores in the market place & setting up the… Show more At the helm of handling Retail Operations & New franchise acquisition for North & East for the CAR CARE division of one of the Global giants,3M. >Being the Master franchisee for 3M CAR CARE ,complete responsibility of Expansion of Franchise Retail stores in North & East India Zones.> Acquisition & appointment of new franchisees as per target cities.> Responsible for Top line & Bottom line revenues.> Location ideal stores in the market place & setting up the store.> Store launch & promotions to drive walkins> Responsible for revenues for 3M & Franchise India with monthly Acquisition & Stock billing.> Execution of business parameters thru Area Managers based across Punjab, UP,Rajasthan, Delhi & all of East India.> Responsible for setting up Supply chain management for the business & managing the same.> Responsible for Hiring & training of Store staff & regular monitoring of Quality.> Acquiring new investors thru various events & other sources of lead generation with rigorous followups.> Role involves extensive travelling for investor meets or store location approvals & launches. Show less

As expansion in-charge did tie ups with Retail brands such as Pizza Hut & Sagar Ratna for location identification, agreement sign-ups.

>Heading Retail Store roll outs for Delhi and NCR. Identifying best locations for customer reach and business, finalizing legal agreement, Business case approvals and budget approvals for capex , alligning vendors and onsite monitoring until store is laucnhed.> Responsible for Marketing promotions to increase customer walk-in with a specific exhaustive plan.>Capex and Opex provisioning>New vendor introduction and management.> Uniform management, provisioning… Show more >Heading Retail Store roll outs for Delhi and NCR. Identifying best locations for customer reach and business, finalizing legal agreement, Business case approvals and budget approvals for capex , alligning vendors and onsite monitoring until store is laucnhed.> Responsible for Marketing promotions to increase customer walk-in with a specific exhaustive plan.>Capex and Opex provisioning>New vendor introduction and management.> Uniform management, provisioning, procurement, supply of over 1200 employees.>SPOC for Business Continuity for Retail Delhi.Responsible for Employee engagement.KEY ACHIEVEMENTS > Remained No.1 Nationally for 2 years despite maximum Roll Outs and Design upgrade renovations.> 28 new company stores rolled with a total of 28 k square foot.>170 mini stores rolled out averaging 20k square foot.> Format change for 24 existing stores and 70 mini stores.>Executed successfully 3G launch in 13 stores of Delhi within record period of 7 days.> Executed Global design format for 9 existing stores.>Flag bearer of executing the Terminals Retail infrastructure w.r.t Handsets and Accessories. This entailed renovations, procurement, Uniform addition.> Executed SPICE Shop-in-Shop project successfully in Noida and East Delhi stores as a pilot circle.>Executed MOBILITY WORLD Shop-in-Shop project successfully across all Delhi stores as a pilot circle.>SPOC for Health ,Safety and Well being for the department with ZERO major incident during projects work.> SPOC for promoting Work Ethics and Integrity.>Successfully planned and executed Retail outing every year for 1200 employees hiring Event management agencies, transportation , budget approvals. Show less

>>Heading Sales, Service, Quality and Manpower of 7 Company owned stores and 25 franchisee small format stores for East Zone comprising of East Delhi, Noida and Ghaziabad. >>Responsible for Incremental Revenues and Profitability of the Zone.>> Responsible for increasing Internal and External Quality scores , which is the benchmark and Key measure for performance.>>Responsible for Customer Retention.KEY ACHIEVEMENTS :>> Best Zone award for 10… Show more >>Heading Sales, Service, Quality and Manpower of 7 Company owned stores and 25 franchisee small format stores for East Zone comprising of East Delhi, Noida and Ghaziabad. >>Responsible for Incremental Revenues and Profitability of the Zone.>> Responsible for increasing Internal and External Quality scores , which is the benchmark and Key measure for performance.>>Responsible for Customer Retention.KEY ACHIEVEMENTS :>> Best Zone award for 10 months in a row.>> Best is Sales category>> Best in Quality scores>> Best in customer RetentionThis could be achieved due to continuous employee engagement and motivation thru various weekly,monthly contests and regular product and service briefings. One to One tracking of all employees performance was also a key parameter which ensured we were well ahead of the pack in all round achievement.OTHER ACHIEVEMENTS:>> Selected for imparting in-house training titles "Good to Great" to employees across departments, focusing on Work-Life-Balance. Managed the same even with a High pressure work schedule. Really augmented my communication and Oration skills. Show less

>>Responsible for Sales and Operations of Hutch Store. >> Managing Quality and Upkeep.>> Managing Manpower and delegation of assignment as per potential and experience.>> Identifying supervisors to handle key operations of the store including sales and escalations.>>Ensuring Daily achievement of Sales targets thru continuous hourly updates and daily,weekly contests.>> Keeping a Hawk eye on store upkeep and maintenance.>> Keenly… Show more >>Responsible for Sales and Operations of Hutch Store. >> Managing Quality and Upkeep.>> Managing Manpower and delegation of assignment as per potential and experience.>> Identifying supervisors to handle key operations of the store including sales and escalations.>>Ensuring Daily achievement of Sales targets thru continuous hourly updates and daily,weekly contests.>> Keeping a Hawk eye on store upkeep and maintenance.>> Keenly observe every executive to deliver Standard verbiage and Precise information to customers to ensure FTR : FIRST TIME RIGHT concept.KEY ACHIEVEMENT>> Handled 13 stores from small to large formats.>> Handled biggest stores in terms of customer walk-in, manpower and transactions.>> No.1 Nationally in external Quality for 6 months, with scores above 98%.>> Excellent management of Store manpower with lease attrition. Show less

>Appointed as Sales promoter for Shimla area.> Responsible for effective and prominent display of all adhesive products at the dealers show windows.> Responsible for enhancing distributor billing by personally visiting the entire dealer chain in the city for sales commitments and on the shelf orders.> Connecting with entire carpenter base of the town at pre-planned meeting venues.> Visiting construction sites for product promotions.