Amit P. Email & Phone Number

Bhubaneswar, Od, In

• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in my region/cluster• Driving operational efficiency, sales management and revenue generation of the region/cluster and productivity of its staff• Generating periodic and statutory reports for management, and if need be, for the Board of Directors• Closely monitoring team’s effectiveness by developing individual performance objectives and making recommendations for improvements, while achieving sales and customer satisfaction objectives• Managing customer centric banking operations, forwarding instructions to the concerned department and ensuringcustomer satisfaction by achieving delivery &service quality norms• Devising business generation plans &policies for attainment of targets by appointing Associates• Identifying &networking with prospective clients, generating business from existing accounts and achieving profitability &increased sales growth• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in sales and meeting of• individual &group targets• Ensured execution & monitoring of overall sales, administration, and effective daily operations of a full service-branch office• Managed day-to-day operations, arranged meetings with potential customers to generate for new business opportunities• Interfaced with High-Net-Worth clients for understanding their requirements and suggested the most viable solution forcustomer retention &repeat business• Monitored competitor’s activities and devised effective countermeasures by appointing channel partners for obtaining new• business and maintain high standard of customer service• Maintained cordial relationship with all customers for their complete banking needs• Built healthy business relations with clients and ensured high customer satisfaction

Assam

• Worked in close relation with Yes Bank Pvt. Ltd. (BC Channel); focused on business growth, sales, business forecast and marketing activities entailing product planning & roadmaps, pricing strategies development and so on; performed pre analysis data and post analysis by preparing business reports with a team size of 80 Branch Staff & 2 Area Managers, and operations of 13 branches• Played a major role in identifying the distribution opportunity for sales & business growth through new business expansion; this resulted in generating quality POS – as POC – (fully responsible for directing the entire functions: branch set-up & establishment, operations & expansion, hiring & training staff, business functions, quality & compliance, stakeholder collaboration and revenue generation)• Structured & implemented the overall risk management process along with the corporate governance framework for the organization; conducted borrower field visit with spot checks, performed stringent risk assessments, estimated risks and designed mitigation strategies/plans• Analyzed, interpreted and synthesized learning from research sources; drew actionable & executable conclusions for the stakeholders / clients• Designed innovative marketing strategies in order to build consumer preference and drive volumes; evaluated marketing budgets periodically including manpower planning initiatives, thereby ensuring adherence to planned expenses• Held accountable for determining the competitors with their best practice in market i.e., SWOT AnalysisSignificant Accomplishments • Successfully maintained quality POS with “Zero" Overdue or NPA A/C of customer and benchmarked 100% business growth within 1 year time span• Bagged Trophy for Best Creative Work in the field for customer connect and for Best Region for Performance in Dec 2018• Won the Best Performer Award during May’18