Amit Prabhu Email & Phone Number

Pune, Maharashtra, India

• Implemented Philippines & South Korea employee final pay process which led to savings of $1,10,000 in terms of penalties paid due to non-compliance of final pay timelines. This also improved the employee offboarding experience• Automated the process of issuance of employee experience letters and internship letters which saved the service delivery team manual work of 70 hours monthly• Setup & customized Quicksight dashboards for internal stakeholders to access real-time offboarding data removing dependency on Exits service delivery teams thereby saving 50 hours monthly of manual reporting tasks• Managed multiple projects and delivered solutions by partnering with departments such as Legal, Service Delivery, Time & Attendance, Payroll & Benefits• Launched Exit services in 4 new Amazon APAC sites. This helped ensure all employees from the new sites received their final pay and exit documentation 100 % within timelines• Implemented the severance payment process for China employees. This ensured all impacted employees received accurate severance payout and as per legally stipulated timelines• Handled project governance from start to completion. Providing project status reports and benefit realization to all stakeholders. Updating RAIDs, project plan templates, RACI, etc.• Drove projects timelines, defined project scope, liaised with stakeholders and setup success metrics. Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.• Executed Process & Service Improvements such as redesign of IT asset return process, employee Exit communication email and write-off process for non-legally required exit formalities• Oversaw program compliance with requirements, schedule, and budget. Created Work Breakdown Structure, critical path method, Program Evaluation Review Technique (PERT), Rolling Wave Planning and Schedule Compression• Identified areas of improvement in existing processes and systems related to the program

Pune Area, India

• Accountable for the planning, execution, and progress reporting of the Continuous Improvement program• Implemented the Continuous Improvement Management system across a span of 2,000 employees with the Diagnose, Design, and Implement phases approach• Improved employee retention percentage by 9% in customer facing team through usage of root cause problem solving methodology• Increased employee engagement scores by 12% in Operations teams through implementation of Leadership Practices such as Sit-Alongs, Coaching, Huddles and problem-solving• Trained and coached leaders, managers, and frontline associates on usage of Continuous Improvement tools and techniques• Implemented Problem solving tool and methodology across Operations and Enablement functions such as HR, L&D, Procurement, Finance and Facilities• Executed site level Continuous Improvement maturity reviews to gauge the level of CI maturity. Implemented 100-day action plan for top themes identified. Improved site level CI maturity scores from 48 % to 60%• Designed and implemented tools such as Skills Matrix, Standard Process, Performance Boards, Performance Metrics within Operations teams to enable frontline associates and embed CI culture• Governed project scope, project schedules and cost and implemented most effective change management processes to keep projects up-to-date• Reviewed project risks and devised proactive strategies to avoid potential roadblocks

Pune, Maharashtra, India

· Drove the implementation of Service Quality and Product Quality initiatives for the data team. · Led a team of 5 data quality members focused on Business Process Improvement (BPI). · Delivered Quality dashboard reports to senior leadership and scrutinised quality trends for necessary adjustments. · Led the Root Cause Analysis (RCA) & Corrective and Preventive Actions (CAPA) within internal teams to enhance the client experience. · Client Engagement: Addressed issues related to Quality and presented rectification plans. · Synergy: Regular liaison with the R&D function to identify and resolve bugs. · Formed alliances with Core Operations teams to develop mitigation strategies to maintain quality standards collaboratively.

Pune Area, India

• Improved NPS by 15 % in customer service teams through analysis of customer feedback and removal of causes of customer dissatisfaction• Reduced end to end cycle time of Benefits process by 2 days through removal of hand-offs and non-value steps• Increased Internal Quality by 9 % in Payroll and Benefits teams by successfully implementing a project to improve employee customer service skills and process knowledge• Drove Operational Excellence, Quality, Client & Customer Satisfaction, Employee Engagement, Innovation Culture, and Audit Compliance across Benefits, Payroll, Time & Attendance teams• Collaborated with senior leaders, onshore teams, and frontline leaders to drive innovation, transformational initiatives, and enhance customer experience• Submitted project deliverables to clients, consistently adhering to quality standards