Amit Prabhu Email & Phone Number

Pune, Maharashtra, India

• Implemented Philippines & South Korea employee final pay process which led to savings of $1,10,000 in terms of penalties paid due to non-compliance of final pay timelines. This also improved the employee offboarding.
• Automated the process of issuance of employee experience letters and internship letters which saved the service delivery team manual work of 70 hours monthly
• Setup & customized Quicksight dashboards for internal stakeholders to access real-time offboarding data removing dependency on Exits service delivery teams thereby saving 50 hours monthly of manual reporting tasks
• Managed multiple projects and delivered solutions by partnering with departments such as Legal, Service Delivery, Time & Attendance, Payroll & Benefits
• Launched Exit services in 4 new Amazon APAC sites. This helped ensure all employees from the new sites received their final pay and exit documentation 100 % within timelines
• Implemented the severance payment process for China employees. This ensured all impacted employees received accurate severance payout and as per legally stipulated timelines

Pune Area, India

• Accountable for the planning, execution, and progress reporting of the Continuous Improvement program
• Implemented the Continuous Improvement Management system across a span of 2,000 employees with the Diagnose, Design, and Implement phases approach
• Improved employee retention percentage by 9% in customer facing team through usage of root cause problem solving methodology
• Increased employee engagement scores by 12% in Operations teams through implementation of Leadership Practices such as Sit-Alongs, Coaching, Huddles and problem-solving
• Trained and coached leaders, managers, and frontline associates on usage of Continuous Improvement tools and techniques
• Implemented Problem solving tool and methodology across Operations and Enablement functions such as HR, L&D, Procurement, Finance and Facilities

Pune, Maharashtra, India

· Drove the implementation of Service Quality and Product Quality initiatives for the data team. · Led a team of 5 data quality members focused on Business Process Improvement (BPI). · Delivered Quality dashboard reports to senior leadership and scrutinised quality trends for necessary adjustments. · Led the Root Cause Analysis (RCA) & Corrective and.

Pune Area, India

• Improved NPS by 15 % in customer service teams through analysis of customer feedback and removal of causes of customer dissatisfaction
• Reduced end to end cycle time of Benefits process by 2 days through removal of hand-offs and non-value steps
• Increased Internal Quality by 9 % in Payroll and Benefits teams by successfully implementing a project to improve employee customer service skills and process knowledge
• Drove Operational Excellence, Quality, Client & Customer Satisfaction, Employee Engagement, Innovation Culture, and Audit Compliance across Benefits, Payroll, Time & Attendance teams
• Collaborated with senior leaders, onshore teams, and frontline leaders to drive innovation, transformational initiatives, and enhance customer experience
• Submitted project deliverables to clients, consistently adhering to quality standards