Being an SME, my key role: handling the queries and mentoring of new folks in the process and I also taken weekly calls conducted by clients on the process updates. Worked on various reporting part and used to share data with onshore and offshore both. Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards. Developed training materials, SOPs and work instructions to supplement new team member… Show more Being an SME, my key role: handling the queries and mentoring of new folks in the process and I also taken weekly calls conducted by clients on the process updates. Worked on various reporting part and used to share data with onshore and offshore both. Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards. Developed training materials, SOPs and work instructions to supplement new team member onboarding. Identified and resolved process issues to drive optimal workflow and business growth. Conducted training and applied change management to achieve desired outcomes. Show less