Experienced leader with a proven track record in driving customer-centric strategies and operational excellence at scale. I’ve led teams at top companies like American Express, Airbnb, and Lenskart, with a focus on managing Global Capability Centres and setting up Centers of Excellence that fuel innovation, streamline operations, and enhance customer experiences.Skilled in leading cross-functional teams, optimizing processes, and leveraging data-driven insights, I focus on delivering measurable results. With expertise in social media management, payment operations, and global projects, I ensure alignment with business goals and operational efficiency across diverse regions.I hold a Master’s in data science and analytics and am passionate about using data to inform decisions and drive growth. Additionally, I’m a qualified ICAO Instrument Rated Commercial Pilot, enjoying the challenge of flying in my spare time.