As a proud perennial learner I exploit the concept, ‘I do not know, what I do not know’, which holds 90% of new opportunities & breakthroughs. My belief is ‘Learn before Execution’ as Dr. W. Edwards Deming said....‘Learning is not compulsory, neither is survival’. Status : Permanent US Resident, Green Card holder. As a dynamic Quality Leader have demonstrated capabilities to achieve results, such as,# Delivered $70M to bottom line by leading Global Cost of Poor Quality program# Launched New products with 50% reduction in service incidence rates# Reduced Electronics failure rates by 97%# Achieved Quality as the top contributor to Product Gross Margin # Deployed Consumer Experience and Product ratings as a company wide metric# Provided Visual Analytics systems to find and drive actions# Enabled Predictive Analytics in Manufacturing to avoid shipping a defect# Drove knowledge based Quality Culture# Developed Quality Business LeadersMy most significant accomplishment has been achieving & sustaining 80% reduction in service incidence rate, which was achieved by a 3 step improvement process : Go & See, Simulate Failures and Design Out. The results were recognized twice by the Chairman and CEO of Whirlpool Corporation for delivering the Best Global Quality.Specialties : Global Quality Management, ‘Cost of Poor Quality’ Management, Quality Operations across value chain including designing, sourcing, manufacturing, delivery, installation and service, Strategy, Transformation, Business Acumen, Thought Leadership, Change Management, Kano Model for Quality, Six Sigma Program, Training, Project Management, New Product Quality, APQP, Reliability, Leading Consumer Metrics, Text Analytics, Predictive Analytics, Problem Solving 8D, Processes & Systems, Talent Development, Diversity & Inclusion, Enrollment of teams for large scale improvement programs, Financial analysis, Project Management Office, Project Portfolio Management, Profit Planning, Long Range Planning.My quality domain is excellence in consumer experience as the primary means to sustain profitable growth. Everything I do must increase the value and economy of business for key stakeholders that are Brand, Investors and Consumers or ‘BIC’.Being an Engineer, MBA & Master Black Belt I leverage experiences of Global Product Quality, business acumen and Critical Thinking to deliver turnaround in quality and business results. The breadth and depth of my global experience includes delivering transformational results at various levels of complexity such as country, region and global.
Listed skills include Six Sigma, Cross Functional Team Leadership, Product Development, Strategy, and 22 others.