Amit Sarkar Email & Phone Number

Operations Management Managing the overall functioning of different processes assigned from my seniors. Setting quality standards and conducting regular quality audits/ statutory audits for various operations, ensuring a high-quality customer experience. Maintaining service deadlines and plan processes to maintain service deliverables. Maintaining Daily MIS as per the client requirement time to time.Process Handled Axis Bank Credit card Operation, Idea Telecom, Reliance telecom, Reliance Internet broadband and Team Lease.Guiding the Down line to Maintain and TAT for a Better Deliverable to the client.Working on increase of Productivity of the team matesTeam Management Determining training needs of associates and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.CAREER HIGHLIGHTSNov’07 - till date Team Leader Onicra Credit Rating Agency of India Ltd., Bangalore.Role:Maintaining service deadlines and plan processes to maintain service deliverables.Maintaining Daily MIS as per the client requirement time to time.Process Handled Axis Bank Credit card Operation, Idea Telecom, Reliance telecom, Reliance Internet broadband and Team Lease.Guiding the Down line to Maintain and TAT for a Better Deliverable to the client.Working on increase of Productivity of the team matesMaintaining the Track Record Cases done by Executive for the salary process.Following up with Client for the Outstanding Collection.