Amit Singh Email & Phone Number

Bujumbura, Bujumbura Mairie, Bi

Bengaluru, Karnataka, India

India

• Accountable for fraud management compliance monitoring and risk mitigation based regularity guidelines • Responsible for executing fraud trend analysis and monitoring of bank profitability to avoid negative customer feedback and process adhered of across all banking region• Reviewing of accuracy, timeliness and relevance of the banking information and reporting the management• Execution of audit plan to assess effectiveness of internal controls and compliances of organizational process and policies for bank collection agencies/ management • Leading, mentoring & monitoring to agency team members and providing guidance about regulatory guidelines, quality & process information • Leading operational, compliance, fraud trend, strategy, cash reconciliation, process lapses, compliance with company policies and government laws and regulations

Gurgaon, India

• Handling major operators for South Africa telecom Operator where primary focus on minimizing the issues and variances and streamlining the fraud rules and controls• Expertise in monitoring various types of Fraud, Alarms Definition, Audit & Compliance, Testing, Forecasting, Reports & Dashboards• Set up new rules and controls for fraud management and Risk assessment• Working with Subex team for implementation of new fraud controls and reviewing of exiting rules • Governance scoring & compliance responsibilities as per Fraud Activity Universe managing all the controls for revenue leakage threats• Perform business risk assessment analysis and detection of Major telecom Frauds (Wangiri, SIM-Box, PBX Hacking) and investigate the usage based alarms• UAT of data sources, validation & auditing of the fraud rules, logics & their thresholdProject Handled: • Mavenir FM tool (MNSS) implementation for newly launched Japanese operator (5G)• Risk assessment of South African operator• PayGuard payment transaction monitoring tool Implementation for combating Chargeback Fraud. • Implementation of SIGIL- Signalling Intelligence (AdaptiveMobile Security) tool for Japanese operator

Ahmedabad Area, India

Company: Vodafone India services Pvt. Limited Industry: Telecom Services Department: National Fraud Risk and security Department Designation: Sr. Executive • Doing detailed desktop Investigations for internal fraud [Dealer/Employee]• Handling investigative for confirm fraud cases• Analyzed Prepaid Arbitrage Fraud [Premium ISD/Dialing Pattern Change]• Identify and in depth analysis for SIMBOX Cases• Regular monitoring ILD/NLD and ITFS [toll free] traffic• Administering High Usage Alarms & Frauds Detection, International & National Roaming, Local & National Usage as well as 4G,3G & 2G Usage • Monitoring sudden spurt report to check highly called destination (In-roamer & Out-roaming) to track fraudulent activity & checking usage getting charged as per the traffic rate • Monitoring ROC v8.3 FMS system performance (CDR delay) to ensure smooth running of systems online• Regular interaction with customer service, collection & revenue assurance, Corporate team for fraud & high usage cases related queries

Jaipur Area, India

Company : Credit in M.S. & Associates, associate of Vodafone EssarDigilink Ltd Rajasthan Industry : Telecom Services Department : Credit & Collection Designation : Executive Duration : Jul 2008 to Sep 2010• Handled 2 verification agencies of verification for entire Rajasthan & ensuring smooth operations of customer support Vodafone.• Health check audit of customers moved into bad debts.• Ensuring timely Audit of all key processes of verification.• Timely training to all field staff including field FOS & Supervisor in order to.• Responsible for service completion verification & Credit Segmentation within Turnaround Time (TAT).• Handling credit score & risk class updation in system for finalization of initial credit limit as per score received by Credit agency.• Generate Reports & MIS for postpaid activations & Credit Segmentation.• Resolve the Billing related issues & check the billing before generation the billing cycle.• Responsible for solving all problems & grievances related to Top Corporate VIP & HNI Customers.