Amit Thaker Email & Phone Number

Bengaluru, Ka, In

- Lead a highly accomplished team of developers and designers, delivering innovative solutions and products for Dell's multi-billion-dollar eCommerce IT ecosystem.- Craft an outcome-driven Product Roadmap that empowers SREs to tackle the most significant customer issues.- Define key features for tools addressing recurring eCommerce challenges and collaborate with cross-functional teams to enhance existing products.- Leverage data-driven insights to optimize product performance, customer satisfaction, and retention- Coach Junior Product Managers and designers to deliver incremental value towards organization's shared values and vision

Bengaluru, Karnataka, India

- Managed a portfolio of 9 products, substantially improving Dell's online business ecosystem and elevating CSAT by 75% YoY- Led a team of full-stack developers to design and develop products to help achieve highest uptime and robust stability for Dell's multi-billion eCommerce ecosystem- Developed and maintained high-availability systems product roadmaps- Liaised and partnered with all engineering product leadership to design and deliver strategies for an exceptional customer experience for Dell.com

Bengaluru, Karnataka, India

- Developed and maintained program plans for CI & HCI products, including scope, objectives, timelines, and resources.- Cultivated relationships with stakeholders, ensuring seamless communication and collaboration across cross-functional teams and external partners.- Implemented risk mitigation strategies, contingency plans, and issue escalation protocols.- Orchestrated customer-facing programs, reducing service costs for enterprise converged & hyper-converged products.- Conducted cost-benefit analyses and provided data-driven recommendations to leadership.

Bengaluru, Karnataka, India

- Led a team of IT engineers and developers for efficient delivery of IT services to Accenture's clients within SLAs for its Data Center Infrastructure & Cloud business- Served as the primary liaison between customers, IT teams, and senior leadership, delivering transparent performance metrics and resolving impediments.- Spearheaded process improvements to streamline service delivery, leveraging private cloud infrastructure.- Led Product strategy and implementation for Accenture's cloud and data center business delivering exceptional and optimized data center / cloud services for its key customers (Fortune 100)- Led and implemented key up-sell programs for Accenture's customers in leveraging latest and greatest infrastructure services - Managed financial forecasting, billing, and cost analysis key customer accounts

Bengaluru Area, India

- Coordinated project planning, deliverables, and stakeholder communication.- Tracked project progress, supported changes, and maintained a risk register.- Documented and updated a service catalog to ensure clarity and consistency.

Hyderabad, Telangana, India

- Managed incident resolution across multiple resolver teams.- Facilitated communication with stakeholders and leadership, ensuring transparency in incident handling.- Monitored and reported incident trends and SLA performance.