• Work with UserGroups to collect and document business requirements and use cases; Work with developers on analysis and logical design; Write test scenarios and test cases and perform unit testing and work closely with users during UAT;• Development of business requirements, system requirements specifications, and use case specifications.• Requirements Gathering for Application development utilizing SDLC, SCRUM, Agile and RAD methodologies.• Joint Application Development (JAD), business (BAT) and user (UAT) testing.• Practical experience with product demonstrations, group presentations and end-user training.• Knowledge of eCRM tools, Saleforce and Business Objects.• Hands-on experience with Microsoft Office Suite, Share Point, MS Visio and IBM websphere modeller. Create high-level Web-UI mock-ups and wireframes using Requisite Pro and Balsamiq softwares and process flow diagrams utilizing MS Visio and IBM Websphere.• Used business process modeling techniques (BPMN) to document the current business activities regarding the use of the unemployment claim price quoting system.• Developed business rules encompassing functional specifications and Web-UI requirements.• Developed requirements for projects utilizing SCRUM methodology working with international team.• Working on the Billing and Taxation engine for unemployment project in business requirements analysis, working with functional users to extract detailed requirements and producing actionable requirements, translating between business and technical requirement, articulate needs to ensure the defined solution is on target for stakeholders, using analysis techniques e.g. process modeling techniques, data modeling techniques, functional goal decomposition techniques and finally synthesizing requirements into clear, concise, testable and implementable requirements and specifications.

• Agile/Scrum Project Management.• Six Sigma DMAIC & Lean methodologies for process improvement.• Implemented customer SOW for software upgrade functionality • Prepared LOE statements for customer software deployments• Facilitated weekly calls with customers to provide status on project deployments, upgrades and releases• Facilitated weekly calls with upper management on status of projects.• Collaborate with the Project Management Office (PMO) to continuously improve Process and Programming methodology.

• Experienced in creating test plans, writing test cases and reporting the test coverage analysis.• Have performed Manual Testing - Functionality, System, Integration and Regression.• Actively participate in JAR (Joint Account Requirements) for assessment of requirements• Actively participate in JAD (Joint Account Design) for design approach• Develop HLA, HLD and Mockup screens, approach and design phases and reviewed with development prior to hand off to for detailed design and CUT.• Perform analysis on defects and provided a resolution – Root Cause Analysis.• Write system requirements for software development projects• Provide LOE estimates for budget purposes.• Prepared weekly project status reports and reviewed with management.• Documentation of Design Flows, Swim Lane, UML Diagrams using MS Visio /IBM Business Process Modeler.• Worked closely with Architecture, Test Teams, Development teams and SME throughout the SDLC and worked with SOA/BPM technologies.• Effectively communicated Process Design Flows with internal teams• Analyzing needs of different customers, e.g. Large Corporate, Residential Customers, Small Business, etc

• Preparation of Testing Strategy, Test Plan, Test Scenarios, Test cases, SQLs used for testing the data base, test data etc.• Execution of Test Cases, Preparation of Test reports and deliverables.• Tracking and managing issues and defects through Quality Center. • Validating the data in the database using SQL queries.• Analyzed and corrected system data output for ordering and inventory UAT.• Written and supported rollout of this foundational change to services offerings for Comcast and its partners. Developed BRDs, process maps, and testing scenarios for Global Process and Policy group.• Worked with various groups within Cisco Sales Finance on developing processes for improving data quality and reporting metrics.• Business Analysis of Partner Systems: Process modeling techniques, Process improvement Analysis, Requirements Documentation, UAT, Service Management: Service Lifecycle, ITIL foundations, workflows, case management, root cause analysis, Service Portfolio Management: Service taxonomy, change management.• Business Systems Analyst within QTC (Quote to Cash) Finance Ops within Excelacom. Sales Force CRM:• Have worked on Salesforce CRM with SFA (Sales Force Automation) and with Salesforce.com. • Managing the data model, business processes, workflows, and customized code that underlie the SFA application and understand the network of systems that feed or in turn are fed by SFA. • Have got experience with Sales Force Automation, Marketing, Segmentation, Lead Management, Activity Management, Account Management, Contact Management, Opportunity, Territory management, Creating of Reports and Dashboards within CRM.

• Processing Change Requests / New Product Requests / Migration Impact/ Gap Analysis / Product Expansion to various countries, product modeling expertise for Voice / Internet / Equipment / Data.• Analyzing the SoBR document and writing the Business Requirements Document.• Manage scope and Preparing Level of Estimate Metrics - scoping requirements into specific releases.• Studying high level feasibility - interact with various teams to identify the impact analysis.• Own all CRM (SFDC) administration activities including data structures, users, data quality and sales training.• Analyzing and Writing a Business case. (Preparing Product hierarchy, Ordering, Provisioning, Bill Cycles, Invoice Mockups).• Develop a System Test Plan, test cases that validate Project requirements and Business functions.• Documenting requirements - HLD, SRS, Use Cases, GUI, Screen and Interface designs.• Tracing the requirements during implementation (traceability matrix) by performing QA activities.• Experience in DataWarehouse Design, Analysis, Architecture, and Business Intelligence strategy.• Have experience IBM Websphere SOA/BPM design and implementation.• Data Warehouse experience with Informatica, SQL Server, and Oracle. Writing proposals, presenting Datawarehouse solutions, developing BI strategies, evaluating DW and BI Tool and IT Vendors.• Strong Focus on Software Development Life Cycle (SDLC) with design, concept, architecture, planning, modeling, coding, development, writing support procedures.• Worked on deployment, change control, and Q/A of applications and services, responding to failure and performance events in the system as a whole and taking appropriate measures to reduce system downtime and eliminate recurrence of the problem.