Amit Shukla Email & Phone Number

India

1. Technical Account Manager for Reliance Jio, overseeing nationwide operations and ensuring network uptime across India.2. Delivered product and customer support for key services, resolving all customer issues, leading to a 100% satisfaction.3. Led the development and implementation of L1 & L2 test plans for 4 new product launches, improving product release efficiency by 95%.4. Collaborated with senior management and stakeholders to define and meet SLAs, achieving 99.5% adherence to performance standards.5. Implemented an incident and problem management process for nationwide operations, reducing critical incidents by 30% year-over-year.6. Verified and approved over 100+ TAC/NOC cases monthly, ensuring prompt resolution and adherence to service protocols.7. Resolved 10+ high-priority customer issues monthly through dedicated support, maintaining a 100% satisfaction rate.8. Engaged with customers and internal stakeholders on technical issues, leading to the resolution of Approx 10 monthly cases and improving communication efficiency.9. Analysed 21 critical reports and documentation, leading to process improvements that enhanced operational efficiency by 60%.

New Delhi Area, India

1. Managed the Optical Fiber network over 1500+ km for Transmission & Distribution (T&D), improving uptime to 95% using advanced monitoring tools.2. Monitored availability and utilization of all Tx/IP Core links, leading to 25% improvement in network efficiency through data-driven insights.3. Coordinated Field Response Teams (FRT) during Core/Collector/Metro Core Link failures, reducing Mean Time to Restore (MTTR) by 50%.4. Monitored and controlled performance KPIs (e.g., network availability, MTTR), achieving a consistent 99.5% improvement in performance.5. Developed and implemented restoration strategies, reducing network failure rates by 75% and maintaining MTTR at <=4 hours consistently.6. Managed FTTx business operations, overseeing 60+ Optical Line Terminals (OLT) and improving customer satisfaction by 95%.7. 7. Updated GIS databases for 100+ OFC Faults and 10+ Kms of OFC Route, improving asset management and operational accuracy by 100%..8. Converted 150 temporary restored links to permanent planned structures, enhancing long-term network stability and reducing recurring failures.9. Managed BOQ preparation and negotiated scopes of work, achieving 25% cost savings and aligning projects with organizational requirements.10. Liaised with local authorities to secure X Right of Way (ROW) permissions, expediting project timelines and minimizing delays. 11. Upgraded infrastructure (e.g., SMPS, battery banks) to meet X% increased demand, improving system capacity and reliability by 75%. 12. Proactively escalated and rerouted 20+ optical routes, minimizing operational impact during government expansions.

New Delhi Area, India

1. Led the installation and commissioning of X Alcatel Lucent PTN MUX systems, ensuring successful deployment and reducing downtime. 2. Managed Alcatel Lucent PTN MUX systems (T3200 and T1600), optimizing network performance and reducing maintenance costs. 3. Verified MW RSL reports and implemented preventive measures, improving network availability by 10% and reducing outages by 25% thus hereby maintain a overall NWA of 99.95% 4. Analysed daily outage reports and conducted RCA, reducing major outages by 70% and enhancing GSM network performance by 10%.5. Coordinated prompt restoration of 100+ OFC cuts, ensuring rapid resumption of BSC A-ter and GB links, reducing downtime by 70%.

Meerut Area, India

1. Executed GSM network rollout for 4000+ sites within the designated timeline in the Greenfield Telecom Circle, achieving 95% uptime upon launch. 2. Planned and coordinated cross-functional teams (Engineering, RNE, Logistics) of 30 members, delivering projects 100% ahead of schedule.3. Led the installation of NSS, BSS, BTS, and Transmission systems for 3600+ sites, resulting in 99.95% NWA & improved service delivery across UP-West.4. Managed relationships with 15 OEM vendors, ensuring site preparation was completed with a "First Time Right" success rate of 90%.5. Provided technical guidance to 60 team members, improving site preparation efficiency by 100% and reducing rework costs by 50%.6. Strategized manpower deployment for 4 projects, achieving a 50% reduction in project delays and optimizing resource utilization.7. Conducted acceptance testing for 1800 GSM sites, in collaboration with TEC, ensuring compliance with regulatory standards and avoiding delays.8. Managed 10 third-party vendors, ensuring the timely supply of equipment for project, reducing procurement delays by 70%.

Meerut, Uttar Pradesh, India

1. Designed and implemented backbone links for network infrastructure projects, improving bandwidth utilization and network reliability by 99.99%.2. Designed transmission networks and conducted link budgeting for 200+ links, optimizing capacity and reducing operational costs by 60%.3. Performed capacity planning, PCM, and E1 planning for 36 network nodes, resulting in a 40% increase in network throughput and efficiency.4. Identified and planned 10 new routes, optimizing fibre bandwidth utilization by 60%, improving data transmission speeds and capacity. 5. Designed 12 New STM-1 ring networks in urban areas, enhancing network redundancy and reliability, reducing downtime by 20%.6. Developed BSC A-ter planning strategies, optimizing 40 network elements, leading to a 50% improvement in GSM traffic handling capacity.7. Allocated NE IDs and IP addresses for 3600+ network elements, improving Network Management System (NMS) visibility and reducing troubleshooting time by 80%..8. Analysed radio reports to monitor and reduce Error Seconds, Server Error Seconds, and Unavailable Seconds by 50%, enhancing network stability.9. Coordinated with 4 leased media providers, fulfilling all media requirements on time, reducing service disruptions and ensuring smooth network expansion.

Prayagraj, Uttar Pradesh, India

1. Installed, commissioned, operated, and maintained Ericsson transmission equipment (PDH, H-iCap, SDH, DXX) for 300 sites, reducing network failures by 25%. 2. Conducted field maintenance for 400 Ericsson RBS models (2206, 2204, 2202), improving network uptime by 99.95% and reducing fault occurrence by 25%.3. Led the implementation of DCN in Minilink NMS, managing 450 Minilink E (PDH), Traffic Node, and Minilink SDH Nodes, improving network monitoring by 50%.4. Analyzed AGC logs, enhancing network performance and preventing 100+ microwave breakdowns in critical hops, improving service continuity of 99.95%.5. Upgraded traffic capacity for 100+ PDH hops, resulting in a 50% improvement in data throughput and overall network efficiency.6. Provisioned SDH network traffic for 20 connections on DXX 6345 and AXX platforms, ensuring seamless ATER, MSC, and RBSC connectivity and improving traffic.7. Managed operation and maintenance of 60+ Ericsson Minilink, HiCap, DXX 6300 units and Traffic Nodes reducing network outages by Y% and enhancing reliability.8. Installed, commissioned, and maintained 100+ Ericsson BTS 2000 Family units, improving network coverage and capacity9. Led the Acceptance Testing (AT) for 100 new BTS sites in Phases 2 and 3, ensuring compliance with transmission, RBS, DG, and alarm verification, reducing deployment time by 75%.

Master Of Technology - Mtech, Telecommunications Engineering, 8.0

Telecommunications System Engineering

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, 1St