Officer - Mcu
Current• Evaluated and processed Outpatient, Pharmacy and Inpatient prior authorization requests in accordance with policy’s schedule of benefits.• Evaluated the medical need for the requested services according to the medical data provided and accurately coded the service description codes according to accepted medical coding rules, medical guidelines and policy’s schedule of benefits.• Achieved proper capturing of the data on the system with a focus on accuracy, efficiency, and ensured that business decisions and processes are documented in a professional way.• Processed local and international reimbursement, resubmission and reconciliation claims by entering the accurate diagnosis and service codes and made sure that the payment calculation is in line with the policy terms and conditions.• Addressed member, broker and provider queries via calls and emails.• Managed high value OP and Pharmacy cases for cost containment and responsible for evaluating and escalating second medical opinion cases.• Reported suspected cases of fraud and/or abuse of both the members and healthcare providers to FWA team.• Responsible for training new joiners related to system usage, approval processes and reimbursement processes.