Handling the team for West Region.

Worked with The Tata Strive a CSR Company for a very short period of 3 months but have learnt a lot. Teaching the under privileged children for BPO domain, personality development and making them ready to join the relevant job as per their performance. A pure happiness when your student receive their job offer letter.😊. A very challenging Job, but also most satisfying too. This small yet powerful experience taught me how to be more compassionate, grateful and humble as a human being.

Process Trainer in Motor Insurance

Company Name EXL- AvivaAbout Company EXL (NASDAQ: EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address our clients’ present challenges and prepare them to Go Next. Now. to effectively address future challenges. Our headquarters are based in New York City and we operate over 20 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, Romania, Malaysia and Bulgaria with sales offices in New York, New Jersey and London.Duration December 2004 to December 2008Designation Customer Service AssociateRoles & Responsibilities Worked with different Departments in General Motor Insurance for Aviva1. With Motor Claims: Inbound and Outbound calls• Dealt with customers over phone, on motor issues.• Worked on pilot batch for “Ownership in Motor Claims” and achieved the given target.• Dealt with complaints by the customers and also taken escalation calls• Maintained Quality Scores in the team• Trained the new comers on the entire process and brought them to the speed.2. Worked with Engineer’s Planning Team• Dealt with Motor Engineer’s and arranged schedules for them.• Maintained his diary for the upcoming inspections.• Created weekly and monthly reports.• Arranged presentation for the team members on Fraud Indicator.• Maintained Quality Scores in the team.

WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS has over 22,000 professionals across 25 delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United KingdomDuration; Worked with different Departments in WNS Worked with New Claims Department:Set up claims on different applications.Maintained 100% on quality scores.Created reports on the claims.Sent the details of the reports to clients on weekly basis.Communicated with Clients via email and updated the reports for the department.Cross trained the entire team on the different applications used for the process. Trained the new comers on the entire process for the department. Worked with Recovery Department:Made Calls to the Third party’s Insurance Company to recover the cost of the non fault claims.Made calls to Legal Solicitors.Achieved the given targets on time.Maintained 100% on quality scores.Dealt with customers over phone, on insurance issues.Dealt with complaints by the customers and also taken escalation calls

INOX Leisure Limited (BSE: 532706) is the diversification venture of the INOX group into entertainment. Currently operates 41 multiplexes and 155 screens in 26 cities across India. 4 screen multiplex of INOX in GOA has been hosting the International Film Festival of India IFFI since 2004. Fame Cinemas and its subsidiaries viz. Fame Motion Pictures Limited and Big Pictures Hospitality Services Private Limited have become subsidiaries of Inox Company with effect from 6 January 2011.Worked as Customer service operator at Inox and performed below responsibilities• Dealt with customers for tickets, online booking and telephone booking• Created record books for the regular customers and maintained the data as well.• Conducted Internal Training for new comers and brought them to the speed.• Prepared weekly and monthly reports.• Delegated required work to the delivery boys.• Provided Cross Training to other departments• Involved in IVR Recordings for the weekly schedule over the phone.• Arranged morning meetings for the entire staff.