Amit Arora Email & Phone Number

Chandigarh, Chandigarh, India

Chandigarh, Chandigarh, India

Coordinated and managed a team of System Administrators and Engineers (L1, L2, L3) to deliver exceptional service. Set objectives, conducted performance reviews, and fostered a culture of accountability. Assisted in hiring, training, and cross-departmental support. Organized team activities and community initiatives. Ensured client satisfaction and upheld the company's goals.

Chandigarh, Chandigarh, India

Managed server and network infrastructure for DART Tech MSP, addressing support tickets for servers, applications, and network devices. Ensured Active Directory functionality and supported virtualization and cloud computing (Azure, Hyper-V, O365, VMware, Citrix, AWS). Troubleshot issues with Terminal Services, DNS, authentication, and Windows Server OS (2008, 2012 R2, 2016). Conducted regular checks on backup systems (Datto, ShadowProtect, efolder, Replibit BDRs) and server health. Handled Microsoft Exchange and O365 issues, firewall management, and DHCP servers. Managed IT infrastructure projects and documentation using ConnectWise, providing root cause analysis for network issues with remote tools like Kaseya.

Managed onsite IT infrastructure at Dell's Mohali site, overseeing Datacenter, Servers, Telecom, Network, Desktops, and Executive Support. Provided L3 support for user issues including Homeshare, Datashare, Line Of Business Applications (Delta, Dellserv, Java), MS Office, and Windows. Implemented changes to IT infrastructure in collaboration with global teams, utilizing SMS and SCCM servers for operating system and application installations. Led projects in SharePoint and Microsoft Exchange, achieving significant cost savings and operational enhancements. Recognized with Dell Gold and Silver Awards for innovation and resolving global IT escalations. Contributed to IT guidelines, asset management, and infrastructure upgrades, ensuring optimal performance and efficiency.

Designated as an IT Support Specialist for Global IT Service Desk, overseeing queue management and resolving OS, software, and application issues for in-campus and remote users across EMEA/APJ/US regions. Facilitated team meetings, minutes of meeting, and organized team activities and excursions. Developed and published technical support articles to enhance operational efficiency on GSD Team Ops Improvement Website & KCS Website. Recognized with a Certificate of Excellence for outstanding performance in Q1 FY07, and awarded the Functional Excellence Award and cash prize in March 2006. Demonstrated exceptional productivity by closing 969 incidents in a single month, twice the team average.

Sahibzada Ajit Singh Nagar, Punjab, India

Designated as a Technical Support Associate for Dell Desktop Computers, responsible for providing technical support to American customers. Developed two highly regarded websites for CTS Agents and Customers, enhancing user experience and efficiency. Managed escalations, provided training and floor support to new agents, and oversaw updates, reports, presentations, team meetings, and outings to ensure operational excellence and team cohesion.

Noida, Uttar Pradesh, India

Designated as Technical Support Engineer for Dell Desktop Computers TechnicalSupport for American Customers in Dell US CTS Process.

Diploma Of Education, Electrical And Electronics Engineering

Education record