Amit Dhanota Email & Phone Number

Livingston, CA, US

Serving as the “face” of PadSplit to Hosts - property owners and managers. Delivering exceptional client services to Hosts by responding to queries. Ensuring satisfaction, success by analyzing and resolving questions related to policies, web/mobile products, member issues, financials, etc. People person and creative problem solver who is responsible for.

United States

- Locating, vetting, and securing freight for Owner Operators / Small Fleet Owners- Negotiating freight rates with Brokers to achieve high RPM and optimal gross- Building relationships with logistics Industry partners for my clients. - Market research, Broker credit checks, and owner education - Managing back office operations including comms so O/O and.

- Attracted tenants by advertising and filling vacancies through various mediums achieving an overall vacancies rate of 3.2%- Managed monthly cash flow and forecasted property expenses- Analyzed bids from contractors for provision of property services, leading to an average 60% decrease in expenditures

Delivered outstanding client service for large practice with 1K clients annually and $1.7M in revenue. Led front and back staff operations with team of 7, including client intake, scheduling, and resource management. Streamlined systems, wrote content for client follow up care, and simplified website to improve client experience. Solicited client feedback.

Generated revenue by growing and managing referral network and increasing client visits. Drove public relations and promotions by creating and acquiring marketing material. Solicited client feedback to improve their experience and gain their loyalty.- Generated incremental revenue of $125K annually by securing 7 new Top Tier referring offices- Led business.

Led client care team, coordinated resources, ensured compliance with OSHA/HIPPA, and drove client education. Managed 3 assistants and back-office operations.- Improved productivity by 12% by automating order management functions- Led staff training on state required OSHA/HIPPA regulations

Delivered specialty services to clients in collaboration with doctors in large full-service practice with 16K+ clients annually. Drove programs to retain clients. - Met 100% financial goals- Promoted due to exemplary performance

Delivered customized support, repair parts, and materials to commercial (shop and dealer) customers for national automotive retail chain. Provided advice in response to customer calls. Procured and delivered orders to repair shops and dealerships. Trouble shot and resolved customer issues.- Managed 30 commercial accounts- Met 100% customer satisfaction goals

Aided and advised retail customers seeking general repair and maintenance solutions. Diagnosed issues and offered customized fixes. Stocked shelves and set up displays with new promotional materials. - Selected as point person for new SaaS CRM following formal training by vendor- Recognized as Upsell Opportunity Leader 6 times in 6 months