1.Partner with senior stakeholders to understand business objectives and to identify, mitigate and manage risks and opportunities associated with supply chain and sourcing activities.2. Manage the strategic and commercial relationship and performance of key suppliers thatpartner with the organisation with the view of maximising value and minimising risk.3. Collaborate closely with senior business unit stakeholders to align procurement strategies with overarching business objectives, ensuring strategic goals are met through effective partnership.4. Lead the development and execution of engagement and governance frameworks for managing key suppliers, including robust change management and dispute resolutionprocesses.5. Ensure compliance with performance criteria in strategic supplier contracts, utilising governance and engagement frameworks. 6. Identify and deliver continuous improvement opportunities across the business that leverage the business process outsource model, specifically technology and digital tools to accelerate and drive transformation.7. Liaise with senior business managers to facilitate performance feedback and manage demand into key strategic partners.8. Establish and maintain constructive relationships with key internal and externalstakeholders.

RESPONSIBILITIES/CRITICAL DELIVERABLES1. Creating a vision and strategy for BusinessServices in Aurizon. Developing a strategyroadmap that achieves this vision anddelivering associated initiatives on theroadmap.2. Responsible for the execution of the largescale transformation of Aurizon’s corporatesupport functions. 3. Establish and maintain constructiverelationships with key business stakeholders;engage to understand functional strategy,supplier performance, demand opportunities,risks, guidance and insights etc4. Accountable for establishing and maintainingcollaborative relationships with key supplierrepresentatives. Engage to understandperformance delivery strategy, Aurizon issuescontributing to sub-standard performance,improvement opportunities, risks etc5. Responsible for identifying and deliveringcontinuous improvement opportunitiesacross the business that leverage thebusiness process outsource model. Facilitating the efficientand effective movement of processes fromAurizon to key suppliers.6. Specifically leveraging technology and digitaltools to accelerate and drive transformationof these processes in Aurizon. Utilise thesetools to deliver value to the enterprise, andan improved experience for internal businessunit customers.7. Lead the development and execution ofengagement and governance frameworks formanaging key suppliers, with the objectivebeing to drive both collaboration andperformance. This includes a robust changemanagement process and dispute resolutionto ensure transparency and accountability.8. Ensure compliance with performance criteriain strategic supplier contracts, utilisinggovernance and engagement frameworks.9. Responsible for financial stewardship forservice provider engagements. Focuson delivering value for enterprise, withimprovement / transformation opportunitiesaccompanied by a compelling business case.

Managing delivery centers across USA, Mexico, Canada, Ireland, UK, Budapest, Germany, Africa & Malaysia

• Consolidated the following functions across all Geo’s & Entities: F & A: Accounts Payable, Accounts Receivables & T and E Visa & Immigration Internal Service Desk PMO

Service Delivery Head for all BT Shared Service Operations. •BT Shared Service: Heading the Shared Service (Co-Lo Centre) Operations for BTGS – UK, US, EMEA and APAC regions.The business is a blend of back office business management and voice business providing Back office business management support & consulting on:o Billing/ Invoicing o Inventory reconciliationo Change Control Management & trackingo Technical Design vetting/ Solution Designo Order management/ Service Request Managemento Program Management/ Co-ordinationo Customer Serviceo Debt Managemento Resource Reconciliationo Financial Analysis*Service Delivery : BPO- Customer Service Operations *Business Analysis & Strategic Consulting in – Operations & Customer Service, Quality & Process Re-engineering *Client Relationship Management * Business Management/ SLA Management / CTQ Management * Strategic Planning & Solution Identification * P & L & Opex Management- Direct Cost Management

• Service Delivery : BPO- Customer Service Operations• Program/ Project Management – Transition/ Migration• Business Analysis & Strategic Consulting in – Operations & Customer Service, Quality & Process Re-engineering• Workflow Management & Analysis – Capacity Planning, Seat/ Agent Utilization , Site Build Out Planning• Client Relationship Management• Business Management/ SLA Management / CTQ Management• Strategic Planning & Solution Identification• P & L & Opex Management- Direct Cost Management

Program Head 3 Customer Service Accounts. Accountable and responsible for the performance of the program both in terms of KPI's and financials.

I was handling a team of 8-10 software developers, working on Invoicing systems on VB+ Oracle platform. Actively involved in need & requirement analysis, ER modelling, application design and implementation at clients end.